Select Widget zooms to entire world when adding to selection

[KG_427]

Using ArcGIS Online - I have an application built allowing the user to select parcels either manually or from a buffer around road projects.  However, when attempting to add to selection, the web application zooms out to show the entire world after selecting additional features. I have attached a video of this. If you try to "zoom to" from the selection widget, it does not zoom back to the selected data, it stays at the world extent. The data extent seems normal when viewing in a web map or ArcGIS Pro, this behavior only occurs when adding features to a selection.

How can this be resolved? It's making it rather unusable to our end users who will have to be constantly scrolling back in to select or deselect a few parcels.

[Ke_Xu]

Hi Kim_Graham,

Thanks for bringing up this. Could you share the app for us to troubleshoot this issue further?

Thanks,

Ke

[Ke_Xu]

Hi @KG_427,

Could you create a support ticket with ESRI support for this?

Thanks,

Ke

[KG_427]

Hi Ke, my apologies, I guess I missed your first response. I have actually taken the app down for now due to staffing changes. But, yes, I can open a ticket with support to have them look at.  

Thanks,

Kim

[ThibautDelaere2]

Did you ever solve this? I'm having the same issue with AGE 11.5. My guess it's related to the non-WGS84 default base map we are using. While the extent of the map service is set correctly, the map seems to zoom out to the full extent. Also the zoom-to action has the same effect.

[KG_427]

Nope. The support analyst opened a bug and said the workaround was to use hosted feature layers instead, which isn't really a workaround for us. Then the development team closed it saying:

"This is not a bug. When selecting features, it first zooms to the bounding rectangle of the selected features. However, due to the large volume of layer and feature data, the highlight effect takes a short while to render. At this point, the zoom-to operation has already completed and navigated to the specified extent, but the highlights are not fully displayed yet, thus creating the false impression that the zoom extent is incorrect. Additionally, some polygons are multi-part. When users select only a portion of a polygon visually, it actually selects all its parts. This mismatch between visual perception and actual selection also contributes to the same visual illusion."

Apparently zooming to the world extent is the intended behavior for my City Parcel layer?