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Layers tool in Map Widget not opening

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08-23-2023 12:52 PM
AshleyPeters
Occasional Contributor III

I have a series of 8 maps and 8 surveys pulled into an Experience for a statewide project. The project considers different aspects of all species within certain taxa groups in Alabama. The same species occur in the maps and surveys, so the maps may range from having 50 layers to over 400 layers. Each layer shows the range of a species in the state.

The Layers tool in the Map widget is showing for less than a second when the tool is clicked on the published Experience. Through testing, it's occurring in both Chrome and Edge on desktops that are behind firewalls. It has opened without any issue on laptops in the same browsers. But the issue doesn't always happen on the desktops, though it's usually a problem. This is a second version of the Experience after some updates, and the issue didn't occur in the first version with the same data (which was used until a month ago).

I've tried removing the published maps and adding them back in, but that didn't fix the problem.

Has anyone else run into something similar or know anything to try to resolve this issue?

The published Experience can be found here: https://experience.arcgis.com/experience/1a4ff69a9d6142aab92e3056df8a787f/page/Home/

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AshleyPeters
Occasional Contributor III

Found the solution this morning. It was completely related to screen resolution. Minimalized the browser window and the tools work as expected.

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AshleyPeters
Occasional Contributor III

Found the solution this morning. It was completely related to screen resolution. Minimalized the browser window and the tools work as expected.

0 Kudos