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Issue with chart widgets disconnecting with data

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12-12-2023 10:28 AM
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KatiePhillips1870
New Contributor III

We are experiencing an issue with the chart widget in Experience Builder. For some odd reason, on the backend, the charts are randomly disconnecting with the data after we make changes to other parts of the Experience Builder. We noticed it the other day when we were viewing an experience builder we published earlier this year. We have not edited the Experience Builder in months, and at the time of publication it was working great. When we revisited the published Experience Builder, we noticed some of the charts were no longer connected to the data. So we went into the backend, reconnected the data, saved and published. It was working fine. Today, we noticed some of the charts (different ones this time) were disconnected from the data. We went opened the Experience Builder in the edit pane, updated the charts on desktop, tablet, and mobile and noticed even after we reconnected the charts and saved it, they would randomly disconnect after we made an edit. @esri can you please look into this bug ASAP. 

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2 Replies
MichalBrodowicz1
New Contributor II

It looks like the problem might be in the data - are they connected to ArcGIS Online or Enterprise? Have you been changing data structure or data views in the meantime?

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WeiYing1
Esri Contributor

Hi @KatiePhillips1870 ,

Thanks for your feedback and sorry for the inconvenience. Could you share more details so we can investigate? |
1. Is this problem happen to all the charts in your app? If so are they using the same datasource or different? 
2. Do you see any message in chart? What does it look like to you when it is disconnected with data? Can you share some screenshot? (If you can share a repro app that would be better)
3. What data you used to configure those chart? Public data or non-public? 
4. Is this happening to certain type of chart (e.g. pie, line chart) or multiple? 
4. Have you noticed if it happen to other widget in ExB using the same data? 

Thanks,
Wei

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