When initially trying to create site for the first time within ArcGIS Server Manager I am getting the error message "Failed to create the site. Failed to create the service System/PublishingToolsEx.GPServer" ...???

[AndrewPfeiffer]

posted an attachment of the error message..

[DerekLaw]

Hi Andrew,

Please review these Esri KnowledgeBase articles,

• Error: Failed to create the site. Failed to create the service 'System/CachingTools.GPServer' 
• Error: Failed to create the site. Failed to create the service 'System/CachingTools.GPServer' 

Hope this helps,

[AndrewPfeiffer]

I tried both these fixes, but again my problem lies with PublishingToolsEx and not CachingTools

[JayantaPoddar]

Make sure the ArcGIS Server account and Current User account have permission to read configuration store (config-store) and server directories (directories) folders. Restart ArcGIS Server service (services.msc).

By the way, what version of ArcGIS Server are you using.

[AndrewPfeiffer]

Double checked folder permissions and restarted the ArcGIS service. I'm running enterprise 10.5 with ArcGIS and GeoEvent server on a windows 2008 R2 SP1 VM. I have no mention of PublishingToolsEx.GPServer in C:\ArcGISServer\config-store\services\System, but it did create the PublishingToolsEx.GPServer folder in C:\ArcGISServer\directories\arcgisoutput\System

[JayantaPoddar]

It would be wise to contact your Esri Tech Support representative to check the environment and provide an appropriate solution.

[JulienLongchamp]

Hello, 

Any news on that ?

I have exactly the same problem.

Thanks

[AndrewPfeiffer · Accepted solution]

Hey Julien, 

Yes, i was able to figure it out.. with the help of esri phone support.  I had a good version of chrome, except i only had IE8, ArcGIS needs 9 or up. So, download IE11, and make sure you have active scripting enabled if youre using server manager in IE.... Internet Options (Security Tab > Custom Level > Scripting > Active Scripting > Enable). Enable it in chrome as well for good measure

[JulienLongchamp]

Thank you Andrew ! 

I had IE8, go on IE11 and now it's working.

[JayantaPoddar]

Hey Andrew,

Thank you for sharing the solution with us. You may mark your answer as correct so that the thread could be closed.