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What would cause all ArcGIS services to stop?

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04-14-2015 07:10 AM
ChrisSergent
Regular Contributor III

Upon restart of ArcGIS for Server all services went from starting to stopping. What might cause this?

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19 Replies
AaronKreag
Occasional Contributor

We have 10.2.2.....running 60 map services...min 2 and max 25.  For whatever reason, almost every time we reboot the application box and it will start the services and then shut them all down and then start again...all over like a 15 minute period.  We see other odd behavior with this 10.2.2 install.  Our version 10sp5 seemed more stable.

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PatrickJackson
New Contributor III

Greetings,

Can you please advise the following:

What version of ArcGIS for Server we are looking at for this?

What is the OS that is being used?

How many published services are running on this machine?

What do the System Resources look like as you watch this occur? (CPU, Memory, etc.)

One thing that may help with better startup after a reboot of the Machine is to set the ArcGIS Server Service in Windows Services to Automatic (Delayed Start). This will wait for other services to start up and then start the ArcGIS Server up.

Thanks!

AaronKreag
Occasional Contributor

Patrick-

What version of ArcGIS for Server we are looking at for this? – 10.2.2

What is the OS that is being used? - Windows 2012

How many published services are running on this machine? - 52

What do the System Resources look like as you watch this occur? (CPU, Memory, etc.) - 16% CPU and 42% RAM

One thing that may help with better startup after a reboot of the Machine is to set the ArcGIS Server Service in Windows Services to Automatic (Delayed Start). This will wait for other services to start up and then start the ArcGIS Server up. - Already set up like this.

Aaron

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DennisSmith
Esri Contributor

May I ask why you are rebooting the ArcGIS Server? Typically this behavior happens when you are set to Automatic (Delayed Start) and all of the services are trying to spin up to run. Also how many of your services are set to minimum instance of 1 (or More)? These are the services that are going to start-up with the server.

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AaronKreag
Occasional Contributor

Does ESRI recommend not rebooting servers? 

Rebooting of an ESRI server can happen for a list of reasons....but maintenance or updates are the norm, or as a last resort when the application stops responding and ESRI support asks if we can reboot the server in the middle of the day, etc etc etc.

I would suggest that if rebooting is not recommended...1. it be documented and 2. the software be more stable.  For the record, every ESRI course I have ever taken and every ESRI tech person I have talked to in the last 6 years says "rebooting AGS weekly ensures the best health and performance"...clearing hung processes, clearing temp directories, freeing up RAM, etc.

I think all of our services are set to 2 min.  We can change to 1 min but 0 min causes "service not available" errors in the web map on our lessor used services until it gets woke up and the SOC process starts, this causes end users to call and report issues and errors that go away with a refresh after a few minutes but clog the phone lines and email.  So setting to 0 is not an option.

Not sure about the original poster.....

Aaron

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ChrisSergent
Regular Contributor III

For us, people were not able to connect to our data as web services were not displaying the data.

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DennisSmith
Esri Contributor

Chris,

Can you please advise the following:

What version of ArcGIS for Server we are looking at for this?

What is the OS that is being used?

How many published services are running on this machine?

What do the System Resources look like as you watch this occur? (CPU, Memory, etc.)

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ChrisSergent
Regular Contributor III

ArcGIS for Server version: 10.2

OS: Windows Server 2008 R2 Standard

Published Services: There are 65 published services; this includes utilities and System

System resources: Not sure on that one, but if and when we have to do it again, we will make a note of it, but we need to keep our services running

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PatrickJackson
New Contributor III

Thanks for those details Chris,

How is the ArcGIS Server set to start up when the Server is coming up from the reboot? This would be configured in Windows Services. Is the ArcGIS Server set to "Automatic" or "Automatic (delayed start)"?

Based on your original post it sounds like the services stop and then never start up until the ArcGIS Server is manually restarted. Is this correct?