Upon restart of ArcGIS for Server all services went from starting to stopping. What might cause this?
We have 10.2.2.....running 60 map services...min 2 and max 25. For whatever reason, almost every time we reboot the application box and it will start the services and then shut them all down and then start again...all over like a 15 minute period. We see other odd behavior with this 10.2.2 install. Our version 10sp5 seemed more stable.
Greetings,
Can you please advise the following:
What version of ArcGIS for Server we are looking at for this?
What is the OS that is being used?
How many published services are running on this machine?
What do the System Resources look like as you watch this occur? (CPU, Memory, etc.)
One thing that may help with better startup after a reboot of the Machine is to set the ArcGIS Server Service in Windows Services to Automatic (Delayed Start). This will wait for other services to start up and then start the ArcGIS Server up.
Thanks!
Patrick-
What version of ArcGIS for Server we are looking at for this? – 10.2.2
What is the OS that is being used? - Windows 2012
How many published services are running on this machine? - 52
What do the System Resources look like as you watch this occur? (CPU, Memory, etc.) - 16% CPU and 42% RAM
One thing that may help with better startup after a reboot of the Machine is to set the ArcGIS Server Service in Windows Services to Automatic (Delayed Start). This will wait for other services to start up and then start the ArcGIS Server up. - Already set up like this.
Aaron
May I ask why you are rebooting the ArcGIS Server? Typically this behavior happens when you are set to Automatic (Delayed Start) and all of the services are trying to spin up to run. Also how many of your services are set to minimum instance of 1 (or More)? These are the services that are going to start-up with the server.
Does ESRI recommend not rebooting servers?
Rebooting of an ESRI server can happen for a list of reasons....but maintenance or updates are the norm, or as a last resort when the application stops responding and ESRI support asks if we can reboot the server in the middle of the day, etc etc etc.
I would suggest that if rebooting is not recommended...1. it be documented and 2. the software be more stable. For the record, every ESRI course I have ever taken and every ESRI tech person I have talked to in the last 6 years says "rebooting AGS weekly ensures the best health and performance"...clearing hung processes, clearing temp directories, freeing up RAM, etc.
I think all of our services are set to 2 min. We can change to 1 min but 0 min causes "service not available" errors in the web map on our lessor used services until it gets woke up and the SOC process starts, this causes end users to call and report issues and errors that go away with a refresh after a few minutes but clog the phone lines and email. So setting to 0 is not an option.
Not sure about the original poster.....
For us, people were not able to connect to our data as web services were not displaying the data.
We were having the same problem. Adding memory to the server solved the problem. Our servers wouldn't give any sort of warning, they would just shut down when memory usage was above 95% and swap space got low.
I know this is an older post, but we just ran into a similar issue where we could not get the services to start and they would be stuck in a "stopping" status. Most of the articles I read all point to low memory or network changes being the cause of this.
In our scenario we think it was related to new anti-virus software that was recently installed on the servers.
While researching this I ran across this article about excluding ArcGIS Enterprise directories from the virus scans.
FAQ: Which ArcGIS Enterprise directories should be excluded for security or antivirus software?
Different antivirus and security software on the market and in computing environments sometimes detect ArcGIS Enterprise directories or components as a threat to the systems and networks with which they interact. When detected, the software may attempt to fix the ArcGIS Enterprise threat as it would any other, resulting in a partial or total loss of functionality for ArcGIS Enterprise.To ensure the best functionality of ArcGIS Enterprise with the environment security, the following directories can be marked as excluded.
This solution seems to have worked for us.
Hopefully this will help someone else in the future because we battled with this for over a month before we figured it out.
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