Unable to Import CA Certificate into Data Store Tile Cache 10.6 (Azure)

[TheodoreDean]

Hi,

We are setting up an ArcGIS Enterprise 10.6 on Azure manually (without using cloud builder).

It is a multi VM deployment with a web server (2 Web Adaptor), Portal for ArcGIS, ArcGIS Server, Relational and Tile Data Store, each component has its own VM (windows 2016).

SSL is enabled on the web server, and the certificate as been successfully imported into Portal for ArcGIS, ArcGIS Server and the Relation Data Store. But all attempt to import the same CA Cert to the TileCache Data Store with the command utility "updatesslcertificate" have failed (error: unable to import the certificate).

Have you ever had a similar experience ? Any idea on what could cause the import to fail ?

Thank you!

Theo

[TheodoreDean]

In addition, the exact error message is :

Error encountered: Machine 'https://<machine name>.<domain name>.COM:2443/arcgis/datastoreadmin' returned an error. 'Unable to import certificate'

There isn't any logs created by the Data Store Tile Cache and ArcGIS Server.

Theo

[TheodoreDean]

Hi,  I found a fix.

• Stop the ArcGIS Data Store service
• Go to <ArcGIS Data Store installation>\ArcGIS\DataStore\etc\ssl
• Delete all the files (sslconfig, agsdatastore.ks, agsdatastore.ks.xxx)
• Restart the service (a new agsdatastore.ks file is created)
• Run the updatesslcertificate command line (a new sslconfig file is created)

Done!

I assume it could work for any type of Data Store.

[StephenKaranja]

Thanks! Your instructions resolved the same error for me.

[JamesBEsriUK]

Thanks for posting this fix - I had the same issue in 10.9.1 and this resolved it 🙂

[ChrisBeaudette]

This worked for me as well, Enterprise v10.9.1 on Windows.