License server administrator 2021

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07-14-2021 06:59 AM
DarylHochhalter
Occasional Contributor

We have Enterprise 7.0 federated portal with SAML logins with a redirected URL running on Windows Server 2019. I log into ArcGIS Pro with my domain acct. which is setup as an admin in Portal. Since upgrading the License server administrator I have to log into the Server machine and manually re-read licenses each morning before I can open Pro. Any helpful ideas appreciated.

I have noticed this in the debug log for License Server Admin:

1:30:38 (ARCGIS) Wrong hostid on SERVER line for license file:

1:30:38 (ARCGIS) C:\Program Files\ArcGIS\LicenseManager\bin\service.txt

1:30:38 (ARCGIS) SERVER line says VM_UUID=E0C007B4-AE71-489E-ABE9-C6350F48EE93, hostid is VM_UUID=E0C007B4-AE71-489E-ABE9-C6350F48EE93

1:30:38 (ARCGIS) Invalid hostid on SERVER line

1:30:38 (ARCGIS) Disabling 1 license from feature ACT(0E33 13F7 49BF 4183 )

1:30:38 (ARCGIS) Disabling 3 licenses from feature desktopAdvN(0686 4471 3FA4 0688 )

1:30:38 (ARCGIS) Disabling 3 licenses from feature publisherN(0825 F8CA 41CD 73B4 )

 

1 Solution

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DarylHochhalter
Occasional Contributor

So what we did to solve our issue was to use the MAC address rather than the Cloud Instance, even though their instructions say to use the instance if it exists. Not really sure why that is, but works fine since we made the created a new license file with the change.

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7 Replies
AmnoyAm
Esri Contributor

It's safe to say the issue is not with ArcGIS Enterprise.  It's specific to the license manager.  The service thinks the host ID doesn't match the one defined in the license file, but that is not the case, the host ID listed in the log is identical to the one in the license file.  That is odd and the first time I've heard about it.  

You mentioned about upgrading the license manager.  What version of the license manager did you had installed and what version did you upgrade to?  While we're asking, what is the Portal for ArcGIS version?

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DarylHochhalter
Occasional Contributor
Ok, so the enterprise portal and server versions are 7.0, I believe we had License Server Admin 2019, then 2020, currently 2021. I think the license server got upgraded each time as a dependency for newer versions of ArcGIS Pro being used. One thing we have recently tried is inserting a new service.txt file with just 3 lines, then reauthorizing the named user licenses for portal using the json. Upon logging in this morning that didn't solve the issue. I still had to log onto the server and reread licenses, then it works at least for the day.
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MichaelLayne1
New Contributor III

We've been experiencing the same exact problem. We were only using Concurrent Licensing without issues. A few weeks ago we decided to add some Named Users into the mix. We had this issue the next day and it has occurred every day or two ever since. We were using Server Admin 2020.0 with our 10.8.1 Enterprise and once we started to experience the issue we then upgraded Server Admin to 2021 with no solution. 

 I've been working with Esri Support to try to figure out the issue. IT said there are no programs running overnight. There are no relevant Event Logs. 

Esri support has directed me to https://support.esri.com/en/technical-article/000009080 but it's not quite the same because our HostID matches.

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DarylHochhalter
Occasional Contributor

So what we did to solve our issue was to use the MAC address rather than the Cloud Instance, even though their instructions say to use the instance if it exists. Not really sure why that is, but works fine since we made the created a new license file with the change.

View solution in original post

MichaelLayne1
New Contributor III

So I guess you had to Deauthorize the Named User licenses and then create a new json for Portal using the MAC?

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DarylHochhalter
Occasional Contributor

That is exactly what I had to do, and you'll notice after doing that the service.txt file is changed to reflect the difference on the SERVER line.

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DarylHochhalter
Occasional Contributor

I can add this bit of info, in our case we are using a redirected URL for our portal and server web adaptors. The enterprise installation (portal,server,etc) exist on the same virtual machine as the License server.

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