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Cannot read properties of undefined (reading 'getDataSource') Experience builder for Portal

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3 weeks ago
adolch_mecknc
New Contributor

We just installed ArcGIS Enterprise on both our Test and Development Environments and I went to use Experience builder and when I went to drag and drop, none of the items I set up showed up.   I have contacted ESRI support and was first told it was the patch for  Portal for ArcGIS 11.5 Web Applications Patch which I promptly installed when it came out and cleared my cache as suggested by ESRI.   This, however did not fix my issue.   I went to try it again with a new one and had the same issue.   I have gone ahead and checked my logs and get two errors index.js:69 Type Error: Cannot read properties of undefined (reading 'handleNewWidgetJson') and layout-builder.js:846 Type Error: Cannot read properties of undefined (reading 'setting').  I've tried running a repair, reviewing and fixining the error at the JSON level, running a repair on software, and checked for any underlying issues in Portal,  no such luck  I have tried multiple machines and get the same results.   I have a ticket in.    If anyone has a suggestion,  please help.   thanks in advance, Andrew 

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1 Reply
Priya_Das11
Esri Contributor

Hi @adolch_mecknc ,  Could you check if your ArcGIS Server service account have the permission to Portal folders. 

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