ArcGIS Server Upgrade Problem

[BenClark]

Hi all,

I'm going through the process of upgrading our test environment from 10.9.1 to 11.3 and have run into an issue with the Server component. Initial installation goes fine, as does authorization, etc., but once the install steps wrap up and the web browser opens, the final Server configuration page doesn't load (see the attached image). I've tried running the installation a few times, but I keep getting hung up at this stage. For additional context the Portal upgrade went off without a hitch. I've also made sure that the Windows service for ArcGIS Server is up and running. Anyone have any other ideas?

Thank you,

Ben

[Tim_Shapiro]

what will that issue look like in the logs?  and what is the solution if that is the issue?

[LavanyaVasudevanNES]

I am also running into the same issue.   I upgraded from 10.9.1 to 11.3 and now ArcGIS Server Web adaptor Manager url returns:  Administrative access is disabled.  Please contact your system administrator to enable it.   When I used the FQDN:6443/arcgis/manager, it returns with This site can't be reached.  arcgisserver.*.local refused to connect.   The logfile shows:  Upgrade step 1 of 2 : Failed. Enable SSL Failed.  

Everything until then worked and portal at 11.3 installed without any problems.   Anyone have any suggestions?  All the folders have the service account permissions, license file is updated, firewall is disabled.  Host file is enabled and set to point to the portal machine because we had to do a 10.9.1 webgisdr export, import to new machine.  Upgrade is failing on the new environment.