Arcgis Server Unauthorized Access with valid credentials

2025
12
06-13-2021 04:53 PM
MHojati
New Contributor II

Hello, 

I have used cloud builder to install a single machine arcgis portal and server. I can easily login and modify arcgis portal using my credentials. However I cannot login to the 

 

 

https://URL/server/manager/

 

 

and it will redirect me to the 

 

 

https://URL/server/manager/unauthorized.html

 

 

Is there any way to find the logs or figure out what is wrong with it? I tried to login to the server using ssh but could not find any logs on the server (under arcgis user). I was wondering what options do I have to fix my main problem with logging into the server manager. 

CloudPlatform:AWS

EC2 type :Ubuntu

ArcGIS Version: 10.8.1

Deployment Type: Single Machine

Thanks

12 Replies
Scott_Tansley
Occasional Contributor III

the logs are saved on disk, try C:\arcgisserver\logs and see if you can read them with notepad.  

Also if you're RDP'd onto the machine you can use https://localhost:6443/arcgis/admin you will be prompted to login, I'm assuming cloud builder uses the Portal credentials here.  Assuming you get in there, then you can use the API view of the logs...

Scott Tansley
Consulting Architect (ArcGIS Enterprise)
https:///www.geoworx.co.nz/
https://www.linkedin.com/in/scotttansley/
MHojati
New Contributor II

Thanks for your help. I am on the linux, so I guess I cannot use rdp. I checked this url http://www.domain.com:6443/arcgis/admin and it does not work. Also can you please let me know where is log directory on linux? Is it in var/logs? I checked there but does not seem to be esri related logs

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Scott_Tansley
Occasional Contributor III

I'm not sure where the logs on on Linux, sorry I don't use it, only Windows.  The 6443 issue will be because of AWS firewalling.  In windows you can RDP, then use localhost.  It's a get out of jail methodology.  Sorry, I've never used Linux in anger so can't help you.  

 

Scott Tansley
Consulting Architect (ArcGIS Enterprise)
https:///www.geoworx.co.nz/
https://www.linkedin.com/in/scotttansley/
Scott_Tansley
Occasional Contributor III

Out of interest are you able to sign in to the Enterprise Portal?

 

Scott Tansley
Consulting Architect (ArcGIS Enterprise)
https:///www.geoworx.co.nz/
https://www.linkedin.com/in/scotttansley/
MHojati
New Contributor II

Yes I can easily login to the portal

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JonSwoveland
New Contributor III

ArcGIS Server's administrative endpoint (:6443/arcgic/admin)  presents two ways of authenticating.  The first is a username and password, the second is with a token obtained from Portal.   The username and password ARE NOT credentials of a Portal Identity.  Only an ArcGIS Server user will work here.  The problem that I've run into with the builder apps, is they  don't create an ArcGIS Server PSA (Primary Server Admin) user account (or they do, but it's secret). 
Fret not, there is  a solution! The solution is to use ArcGIS Server's command line passwordreset tool to reset the PSA account password. This tool also has an option to display the PSA's username.

This is (just) one of the reason's I've given up using any of the builder apps.  In my experience, they've been more trouble than they're worth. 

If you're new to deploying Enterprise, I'd encourage you to also read up on Enterprise's default backup mechanisms, as well as how to configure the WebGISDR utility.  I don't know if Esri has made any changes in their later releases, but I've seen multiple deployments fail because, by default, ArcGIS Enterprise does automated Data Store backups without regard to available drive space.  Ultimately this leads to a full drive and possibly a corrupted Portal and/or database.  It's bad.

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JayantaPoddar
MVP Esteemed Contributor

Is your ArcGIS Server site federated with ArcGIS Portal? Then, ensure you login to the Server Manager with a (Portal) role of Publisher or Administrator or equivalent custom role.



Think Location
MHojati
New Contributor II

I used single machine build. so It seems to be federated. The login I am using is Administrator (the same login I made during setting up things using cloud builder)

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ChristopherPawlyszyn
Esri Contributor

In line with @JayantaPoddar's comment, for a federated ArcGIS Server site you'll need to access the Server Manager page using the Administrative URL defined during federation. This is due to how the OAuth2.0 authentication mechanism keeps tabs on the approved redirect URIs.

 

Reference:

"If you are connecting directly to ArcGIS Server, the URL is formatted https://gisserver.domain.com:6443/arcgis/manager. If the site includes multiple GIS servers, this will be the URL of the machine you specified for the Administration URL when federating your site.


If you are connecting through ArcGIS Web Adaptor, you'll need to ensure administrative access is enabled on ArcGIS Web Adaptor. The URL you'll use to connect is formatted https://webadaptorhost.domain.com/webadaptorname/manager."


From https://enterprise.arcgis.com/en/portal/latest/administer/linux/administer-a-federated-server.htm