ArcGIS Server Statistics no longer recording requests

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12-16-2016 07:06 AM
AndrewL
Occasional Contributor II

Hello,

I was messing with the log settings a few days ago, and since then my ArcGIS Server Statistics are displaying zero requests every day even though I know for sure many requests are being sent. I checked the usage settings in the Admin directory and everything looks fine there. I attached a screen capture. I'm not sure what I did. Thanks.

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10 Replies
BillDaigle
Occasional Contributor III

Check your logging level.  I think it needs to be set to at least "FINE" to get usage stats.

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AndrewL
Occasional Contributor II

Ok thank you I'll give that a shot. I always thought our logs were set to WARNING, but I'll try FINE.

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MichaelVolz
Esteemed Contributor

My logging level is set to Warning and I am still getting results in the Statistics page, so I don't believe this is the issue.

I am running 10.3.1

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BillDaigle
Occasional Contributor III

Interesting. I’m still running 10.1, so it might be a version difference.

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AndrewL
Occasional Contributor II

I talked with Esri Support and they had me change the Aggregate Statistics to 1 minute from 30 minutes. That seems to have worked. It is now showing requests. I'll monitor it throughout the day.

MichaelVolz
Esteemed Contributor

Where exactly do you find the Aggregate Statistics configuration?

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AndrewL
Occasional Contributor II

Go to your ArcGIS Server Administrator Directory. Should be something like:  https://localhost:####/arcgis/admin/login.

Then usage reports > settings

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DaveTenney
Regular Contributor

what if your settings are already set to 30min?

using 10.5.1 and the stats populated on the first day but then all of a sudden it stopped and now were not getting any stats.

dave

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AndrewL
Occasional Contributor II

Try changing the Aggregate Statistics to 1 minute from 30 minutes.

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