ArcGIS Server fails to show the Map services even though the server is working fine.

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03-27-2017 05:01 AM
rawansaleh1
Occasional Contributor III

ArcGIS Server fails to show the Map services even though the server is working fine.

 

Despite the fact that the ArcGIS Server is working fine, it fails to show the map services when i try to view/consume it.

 

For example, I tried to publish map service “parcel_02” & when I try to consume this service it fails to appear. Attached

 

What might be the issue here?

 

I used ArcMap & ArcGIS Server 10.5

 

Best,

Rawan

Tags (1)
40 Replies
RebeccaStrauch__GISP
MVP Emeritus

Have you looked at the source MXD?  you mention that the service and the arcmap you are droppingit into do not have scale dependency set.  What I am talking about above is whether there is any scale dependency on the source layers in the source mxd.

MichaelMiller2
Occasional Contributor III

I'm thinking it's a data permission issue. Does the arcgis server have permissions to the location where the data is stored?

JamalNUMAN
Legendary Contributor

I’m confirming here that none of the layers contained in the mxd has a scale dependency. It is kind of failure in ArcGIS Server in a way that it does publish the mxd file but its service fails to display any content as it is added to arcmap.

In addition to that, there is no permission issue here as the user who is dragging\dropping the service into the arcmap is the admin

What other issues should we consider in order to track this very challenging issue?

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Jamal Numan
Geomolg Geoportal for Spatial Information
Ramallah, West Bank, Palestine
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MichaelMiller2
Occasional Contributor III

I do believe the arcgis server (machine) has to have permissions to the location of the where the data added to the map doc is stored.

RebeccaStrauch__GISP
MVP Emeritus

Is it a service/REST endpoint you can share for others to test?  I'm starting to think mimiller might be correct (if not seeing it at ANY scale) and that the ArcGIS Server may not have permissions to the data the service needs, or maybe it is not registered properly. 

If you open the developer tools in a browser and look at the rest endpoint, do you see any permission error there? 

JamalNUMAN
Legendary Contributor

The server is accessed with admin logins as shown in the screenshot below

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Jamal Numan
Geomolg Geoportal for Spatial Information
Ramallah, West Bank, Palestine
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RebeccaStrauch__GISP
MVP Emeritus

So, do you have a web adaptor installed and are you only accessing thru the local server 6080 port? 

Can you open a browser and see your services thru

  https://geomolg.ps:6080/arcgis/rest/services     ..try http if https doesn't work (check my typing of your server name too)

Can you click to see the properties of the service   Parcels_02

if you don't see it there, and you are on the physical server where the service is located, you can try localhost:6080 instead of the servername:6080

If you have a web adapter setup, with geomolg.ps being the Internet address, then typically the port is 80, not 6080  and the 80 is the default (and assumed by the browser) so you do not need to include the :80.  

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rawansaleh1
Occasional Contributor III

Dear rebecca & All,

Thanks for your reply,

Actually, no I don’t have a web adaptor and the services are only accessing thru 6080 port.

I can’t access while I’m typing https, only http can open the services directories. the properties of service “parcel-02”as you can see below.

And you can see also that there’s no scale dependency on the service.

 

 

What might be the issue here??

 

Best,

Rawan

NeilAyres
MVP Alum

Why is the extent all "NaN", or Nulls?

Is the data getting published at all?

JayantaPoddar
MVP Esteemed Contributor

Also there are no layers/tables.

That's why I think the Map Service might have got corrupt (since Rawan mentioned it worked properly when published). And republishing the map service might resolve the issue.



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