ArcGIS Server 10.5 does not have a valid license

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01-26-2018 10:20 PM
Michaelvan_Eggermond2
New Contributor II

I am trying to install ArcGIS Server 10.5 on a server with Windows 2012. The installation runs through, as does the software authorization. When I head to http://localhost:6080/arcgis/manager and create a new site, I receive the following error message:

‘Failed to create site. The machine does not have a valid license. Please authorise using the Software Authorisation wizard for ArcGIS Server’

After reading previous discussions on this topic, I checked the keygen files and the licenses should be valid for the coming months. Also, I opened up all the ports mentioned in the ESRI helpfile. Finally, I tried to use 127.0.0.1 instead of localhost, to no avail.

Would anybody here have an idea. Thanks in advance.

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JayantaPoddar
MVP Esteemed Contributor

That's what I suspected. The "101" licenses will support ArcGIS 10.1-10.4.1. For ArcGIS 10.5 and later, you would require license keys of ArcGIS Enterprise 10.5. Please contact with your My Esri site administrator, as suggested by jfpeagle-co-nz-esridist‌. If still you don't get appropriate licenses, please contact your local Esri representative.



Think Location

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JayantaPoddar
MVP Esteemed Contributor

Did you authorize the license of ArcGIS Enterprise 10.5? Please check with your local Esri rep. for the version/validity of the licenses?



Think Location
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Michaelvan_Eggermond2
New Contributor II

Thanks for your reply. I authorized the license of ArcGIS Enterprise 10.5 with the software authorization wizard, and it runs through. They generated keys have the correct dates, however say '101' instead of '105'. I do not know whether this is of importance. As this is license provided by my university, I'll check with the internal IT support first.

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JohnPlunkett
Esri Contributor

Hello - since it says 101 - you definitely need a new license key

You should be able to get this from My.Esri.com > or talk to your IT people and they should be able to get you the right license files

Michaelvan_Eggermond2
New Contributor II

Thanks - I installed ArcGIS server 10.4 for the time being, and am awaiting the reply of the IT guys. I told them about this issue with the license. Thanks again!

JayantaPoddar
MVP Esteemed Contributor

That's what I suspected. The "101" licenses will support ArcGIS 10.1-10.4.1. For ArcGIS 10.5 and later, you would require license keys of ArcGIS Enterprise 10.5. Please contact with your My Esri site administrator, as suggested by jfpeagle-co-nz-esridist‌. If still you don't get appropriate licenses, please contact your local Esri representative.



Think Location
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