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ArcGIS Enterprise - Internal vs External Domain Access Issues with Field Maps and Web Apps

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08-05-2025 12:54 AM
VickyWang_COM
Occasional Contributor

My organization setting up an AWS platform with best particle for separating the public and private zone.  When configure the ArcGIS Enterprise to suit for the environment that has ran into the issues. The internal users will be redirected to external URLs (webcontextURL) when launch the Apps such as Field Maps, Instant Apps etc. 

Question: How do web apps behave when accessed via different domains?

  • Current Issues with Internal Access

1. Web Applications & Instant Apps

  • Apps created in Portal contain URLs referencing the Web Context URL
  • Internal users accessing apps still get redirected to external domain

2. Service URLs in Web Maps

  • yet to federate with portal and servers. Do service URLs automatically adapt based on access domain?

Environment Setup

  • ArcGIS Enterprise 11.5 (High Availability) 
  • 2 Portal for ArcGIS instances (EC2 )
  • 2 Hosting ArcGIS Server, 2 Mapping Server, 2 Image Server, 2 relational datastore, 1 object store in S3
  • fsx file share for ha configuration file 
  • AWS environment Route 53 for public zone and private zone
  • NLB/ALB set up Load balancers for high availability and healthcheck (not using ArcGIS WebAdaptor)

Current Configuration

The goal is to have internal users access ArcGIS Enterprise through the internal domain for:

  • Better network performance (no external routing)
  • Security compliance requirements
  • Reduced external bandwidth usage
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1 Reply
sxw_eaglegis
Esri Contributor

Hi there,

Portal supports a single organization URL, which is set using the WebContextURL property. External and internal users will need to access this same URL.

A split DNS could be an option. Have a look at this blog post - https://community.esri.com/t5/implementing-arcgis-blog/deployment-patterns-for-exposing-arcgis-enter...

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