ArcGIS Builder Configuration Error - Data Store

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10-31-2017 06:20 AM
BrianLeroux
Regular Contributor

After using the enterprise builder to install the ArcGIS enterprise components on a Windows server, it fails on the configuration process. Here are some screenshots of the install process as well as the server log. Looks like a permission issue but not sure which account is having the issue. Is it a PSA account issue or the domain account we configured? Any advice on what permissions need to be granted and for what locations? 

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RandallWilliams
Esri Regular Contributor

It's the domain/service account that's having issues.

"Ensure that the ArcGIS Server account has read and write access to the location."

It needs full control of D:\arcgisserver, D:\arcgisportal, D:\arcgisdatastore, D:\Program Files\ArcGIS\DataStore, D:\Program Files\ArcGIS\Server, D:\Program Files\ArcGIS\Portal.

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RandallWilliams
Esri Regular Contributor

It's the domain/service account that's having issues.

"Ensure that the ArcGIS Server account has read and write access to the location."

It needs full control of D:\arcgisserver, D:\arcgisportal, D:\arcgisdatastore, D:\Program Files\ArcGIS\DataStore, D:\Program Files\ArcGIS\Server, D:\Program Files\ArcGIS\Portal.

BrianLeroux
Regular Contributor

No luck. I granted that account full control access to: D:\argis and all subfolders, <D:\program files\arcigis> and all subfolders. I rebooted, then re-ran the enterprise config wizard.Now I am getting server errors.

  • <Msg time="2017-10-31T15:39:43,607" type="SEVERE" code="219999" source="Admin" process="4752" thread="13" methodName="" machine="MYSERVER.AMICA.COM" user="" elapsed=""> Unable to check if Enterprise Site is configured.'java.lang.RuntimeException: java.net.ConnectException: Connection refused: connect</Msg>
  • <Msg time="2017-11-01T13:52:35,410" type="SEVERE" code="300068" source="Admin" process="4752" thread="13" methodName="" machine="MYSERVER.AMICA.COM" user="" elapsed="">Failed to register datastore with server. The server at 'https://MYSERVER.AMICA.COM:2443/arcgis/datastoreadmin/configure' returned an error. Attempt to configure data store failed.. Extended error message: Failed to configure tile cache data store.. Extended error message: Internal Server Error</Msg>
  • <Msg time="2017-11-01T13:52:35,411" type="SEVERE" code="300028" source="Admin" process="4752" thread="13" methodName="" machine="MYSERVER.AMICA.COM" user="" elapsed="">Site initialization failed. java.lang.Exception: The server at 'https://MYSERVER.AMICA.COM:2443/arcgis/datastoreadmin/configure' returned an error. Attempt to configure data store failed.. Extended error message: Failed to configure tile cache data store.. Extended error message: Internal Server Error</Msg>
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George_Thompson
Esri Frequent Contributor

Look at this Tech article: Error: Attempt to configure data store failed. Extended error message: Failed to configure tile cach... 

Focus on the solution section.

--- George T.
BrianLeroux
Regular Contributor

So because I am using the D: drive instead of C: I can't have a space in the install directory.If I am reading the solution correctly, I will need to uninstall and start from scratch?

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George_Thompson
Esri Frequent Contributor

I would say yes. There needs to be no spaces in the file path location.

--- George T.
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MichaelVolz
Esteemed Contributor

Does this requirement only apply to the Data Store installation or to all components of an ArcGIS Enterprise deployment including the base ArcGIS Server install?

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