Adding Machine to ArcGIS Server, Geocoder now fails to return results

225
3
07-16-2019 08:45 AM
JoshStreufert
New Contributor II

We added a machine to an existing ArcGIS Server installation.  Everything works fine, except our custom geocoder isnt returning results to downstream apps.  I've checked the logs and Machine 2 gets the request and starts the Geocoder Server Object, and Machine 1 states that the request was successfully processed but the down stream app just spins with no results.

Here's an example log file from yesterday.

LevelTimeMessageSourceMachineCode
FINEJul 15, 2019, 10:42:51 AMStarting GeocodeServer object construction...Production/Production_CompositeLocator.GeocodeServerCCARCW02P70001
FINEJul 15, 2019, 10:35:23 AMREST request successfully processed. Response size is 180 characters.Production/Production_CompositeLocator.GeocodeServerCCARCW01P100004
INFOJul 15, 2019, 10:35:23 AMReverse geocoding result: Shape=IPoint(779244.448357, 282277.204118), WKID: 102629&Street='3411 GRANBERRY'&Loc_name='siteaddressU_l'Production/Production_CompositeLocator.GeocodeServerCCARCW01P70024
VERBOSEJul 15, 2019, 10:35:23 AMReverse geocoding location: IPoint(779257.962181, 282303.170134), WKID: 102629Production/Production_CompositeLocator.GeocodeServerCCARCW01P70041
FINEJul 15, 2019, 10:35:23 AMREST request received. Request size is 445 characters.Production/Production_CompositeLocator.GeocodeServerCCARCW01P100001
FINEJul 15, 2019, 10:34:52 AMREST request successfully processed. Response size is 146 characters.Production/Production_CompositeLocator.GeocodeServerCCARCW01P100004
VERBOSEJul 15, 2019, 10:34:52 AMReverse geocoding: nothing foundProduction/Production_CompositeLocator.GeocodeServerCCARCW01P70024
VERBOSEJul 15, 2019, 10:34:52 AMReverse geocoding location: IPoint(778940.025667, 282412.460811), WKID: 102629Production/Production_CompositeLocator.GeocodeServerCCARCW01P70041
FINEJul 15, 2019, 10:34:52 AMREST request received. Request size is 447 characters.Production/Production_CompositeLocator.GeocodeServerCCARCW01P100001
FINEJul 15, 2019, 10:31:51 AMStarting GeocodeServer object construction...Production/Production_CompositeLocator.GeocodeServerCCARCW02P70001
FINEJul 15, 2019, 10:20:51 AMStarting GeocodeServer object construction...Production/Production_CompositeLocator.GeocodeServerCCARCW02P70001
FINEJul 15, 2019, 10:09:51 AMStarting GeocodeServer object construction...Production/Production_CompositeLocator.GeocodeServerCCARCW02P70001
FINEJul 15, 2019, 9:54:33 AMStarting GeocodeServer object construction...Production/Production_CompositeLocator.GeocodeServerCCARCW02P70001
FINEJul 15, 2019, 9:43:33 AMStarting GeocodeServer object construction...Production/Production_CompositeLocator.GeocodeServerCCARCW02P70001
FINEJul 15, 2019, 9:13:43 AMStarting GeocodeServer object construction...Production/Production_CompositeLocator.GeocodeServerCCARCW02P70001
FINEJul 15, 2019, 9:02:43 AMStarting GeocodeServer object construction...Production/Production_CompositeLocator.GeocodeServerCCARCW02P70001
FINEJul 15, 2019, 8:51:43 AMStarting GeocodeServer object construction...Production/Production_CompositeLocator.GeocodeServerCCARCW02P70001
FINEJul 15, 2019, 8:33:15 AMStarting GeocodeServer object construction...Production/Production_CompositeLocator.GeocodeServerCCARCW02P70001
FINEJul 15, 2019, 8:22:15 AMStarting GeocodeServer object construction...Production/Production_CompositeLocator.GeocodeServerCCARCW02P70001
FINEJul 15, 2019, 8:11:15 AMStarting GeocodeServer object construction...Production/Production_CompositeLocator.GeocodeServerCCARCW02P70001
FINEJul 15, 2019, 8:00:15 AMStarting GeocodeServer object construction...Production/Production_CompositeLocator.GeocodeServerCCARCW02P70001
FINEJul 15, 2019, 7:49:15 AMStarting GeocodeServer object construction...Production/Production_CompositeLocator.GeocodeServerCCARCW02P70001
FINEJul 15, 2019, 7:38:15 AMStarting GeocodeServer object construction...Production/Production_CompositeLocator.GeocodeServerCCARCW02P70001
FINEJul 15, 2019, 7:27:15 AMStarting GeocodeServer object construction...Production/Production_CompositeLocator.GeocodeServerCCARCW02P70001
FINEJul 15, 2019, 7:16:15 AMStarting GeocodeServer object construction...Production/Production_CompositeLocator.GeocodeServerCCARCW02P70001
FINEJul 15, 2019, 7:05:15 AMStarting GeocodeServer object construction...Production/Production_CompositeLocator.GeocodeServerCCARCW02P70001
FINEJul 15, 2019, 6:54:15 AMStarting GeocodeServer object construction...Production/Production_CompositeLocator.GeocodeServerCCARCW02P70001
FINEJul 15, 2019, 6:43:15 AMStarting GeocodeServer object construction...Production/Production_CompositeLocator.GeocodeServerCCARCW02P70001
FINEJul 15, 2019, 6:41:15 AMStarting GeocodeServer object construction...Production/Production_CompositeLocator.GeocodeServerCCARCW02P70001
FINEJul 15, 2019, 6:39:47 AMREST request successfully processed. Response size is 76 characters.Production/Production_CompositeLocator.GeocodeServerCCARCW01P100004
FINEJul 15, 2019, 6:39:47 AMREST request received. Request size is 36 characters.Production/Production_CompositeLocator.GeocodeServerCCARCW01P100001
FINEJul 15, 2019, 6:36:29 AMREST request successfully processed. Response size is 6153 characters.Production/Production_CompositeLocator.GeocodeServerCCARCW01P100004
FINEJul 15, 2019, 6:36:29 AMREST request received. Request size is 2 characters.Production/Production_CompositeLocator.GeocodeServerCCARCW01P100001
FINEJul 15, 2019, 6:34:13 AMFinished GeocodeServer object construction.Production/Production_CompositeLocator.GeocodeServerCCARCW01P70002
FINEJul 15, 2019, 6:34:12 AMStarting GeocodeServer object construction...Production/Production_CompositeLocator.GeocodeServerCCARCW02P70001
FINEJul 15, 2019, 6:34:12 AMStarting GeocodeServer object construction...Production/Production_CompositeLocator.GeocodeServerCCARCW01P70001
FINEJul 15, 2019, 6:32:16 AMStarting GeocodeServer object construction...Production/Production_CompositeLocator.GeocodeServerCCARCW02P70001
FINEJul 15, 2019, 6:21:15 AMStarting GeocodeServer object construction...Production/Production_CompositeLocator.GeocodeServerCCARCW02P70001
FINEJul 15, 2019, 6:19:27 AMStarting GeocodeServer object construction...Production/Production_CompositeLocator.GeocodeServerCCARCW02P70001
FINEJul 15, 2019, 6:19:24 AMBinary request successfully processed. Response size is 757 bytes.Production/Production_CompositeLocator.GeocodeServerCCARCW01P100004
FINEJul 15, 2019, 6:19:24 AMBinary request received. Request size is 173 bytes.Production/Production_CompositeLocator.GeocodeServerCCARCW01P100003
FINEJul 15, 2019, 6:10:16 AMStarting GeocodeServer object construction...Production/Production_CompositeLocator.GeocodeServerCCARCW02P70001
FINEJul 15, 2019, 5:49:56 AMStarting GeocodeServer object construction...Production/Production_CompositeLocator.GeocodeServerCCARCW02P70001
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3 Replies
BasWest1
New Contributor

Have you had any luck resolving this issue? I'm having the same problem and so far haven't been able to find a solution.

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BWSCIM
by
New Contributor III

Bas,  When push came to shove we just removed the 2nd machine. As soon as we did that, the Geocoder worked as expected.

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JacobSnyder1
Esri Contributor

Hi Josh,

Is the account that is running the ArcGIS Server Windows service on each machine a domain account or a local account?

Could we try running the Configure ArcGIS Server Account utility on both machines using the existing ArcGIS Server account, config-store, and directories? Running this utility with the existing configurations will ensure that the ArcGIS Server account has permissions to all file locations that it needs to in order to operate successfully.

Thank you,

Jacob

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