What is the index status under /portaladmin? If the values are balanced, I would still run a full reindex and see if that helps clear out the orphaned items.
Tried full reindex already. Restarted Portal windows service couple of times, yet issue persist.
I have the same issue , any solution ?
I have the same issue, any resolution?
I had a similar issue when first hired at my org to do some administrative work on their enterprise. A previous user had one orphaned item that didn't appear in Portal. ESRI Support gave the following steps:
From here I had to copy down the itemID for any orphaned items. At the bottom of the page listing those items there was an option to delete items. You click on that item and you can put in the copied itemID's (one at a time I think) and delete them. I can't say for sure but there may also have been an option to move those items (potentially to another user??) but if they are orphaned then I have no clue what that would even really do.
Anyway, this may not be useful to anyone but just in case it is, I figured I would post it.
Excellent. Thanks, Casey!
Adding to your workflow, I was still unable to delete my orphaned null item. I fixed it by standing up a new dummy layer and copying the guts of it from my Portal machine and pasting it into the missing directory for the broken item. Here's how I fixed it:
I'm planning another reindex operation for good measure, but things are back to normal here
Hi Justin,
Thank you for adding that workflow/info. I actually didn't realize I could view my portal content through the file browser.
Maybe a bit late... but the workflow is still valid in Enterprise 10.x and 11.1:
1) Create folder in the content directory with the item id
2) Paste any content from any other item
3) Then delete it either from REST API or from portal user interface
Hope it helps in the future!