Portal governing Pro licenses not working.

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06-26-2015 12:03 AM
Lars_PetterPaulsen
New Contributor II

Hi Portal folks,

does anyone use ArcGIS Pro With Portal yet?

I have trouble setting up the License Manager on the Portal server, so that Portal can manage the Pro Licenses.

When starting Pro, it Connects to Portal, but "hangs" several minutes, claiming it could connect to Portal but not get a valid license.

In Portal, I can see that my user have used Pro.

So I suspect that Portal is not able to communicate with License Manager on the same server.

lmgrd is running on the Portal server, and License Manager is showing free Pro Licenses.

I am not able to find any log entries showing relevant activities, or any documentation on how this is working, especially regarding necessary firewall openings.

Could it be that communication Pro - Portal - License Manager requires some special firewall openings?

Regards,

Mr. Paulsen, Lars Petter

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Lars_PetterPaulsen
New Contributor II

Hi Derek,

after stating server port to 58737 in service.txt for the License manager, in addition to 27000, and opening this port also in all firewalls, the startup of Pro is working.

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6 Replies
DerekLaw
Esri Community Moderator

Hi Lars,

When ArcGIS Pro opens, it first communicates with Portal to retrieve licensing information. This is done over the Web Adaptor url. It then needs to communicate directly with the License Manager to check-out the licenses. This is done by default over port 27000.

FYI, please review this thread for additional info: Re: Authorizing Portal to Administer Pro Licenses Confusion

Hope this helps,

Lars_PetterPaulsen
New Contributor II

Hi Derek,

thanks, port 27000 was closed in internal firewalls. It is now open, and I have tested this by using telnet and http in IE.

But the problem seems to be the same.

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Lars_PetterPaulsen
New Contributor II

Hi Derek,

after stating server port to 58737 in service.txt for the License manager, in addition to 27000, and opening this port also in all firewalls, the startup of Pro is working.

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DustinHobbs
Esri Contributor

Hi Lars,

Another thing that you may try is the following:

  1. Open Internet Explorer on the system where Portal is Installed.
  2. Type the following http://servername.domain.com:27000
  3. If it returns the image below then you know that it's not a problem reaching the port.  If it returns a "Page cannot be displayed" error then you know the port is not accessible. 

I know this may not answer the question but it's a troubleshooting step at the least.

Hope this helps.

Lars_PetterPaulsen
New Contributor II

Hi Dustin,

thanks for this tip. I tried it, and do get the correct reply, so now reaching the port is not the problem.

I got a tip from support suggesting that a CA-signed certificate could cause problems, should possibly switch to self-sign to test that.

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DustinHobbs
Esri Contributor

Hi Lars,

I know that if you have a self-signed certificate ArcGIS Pro will not connect to Portal as it cannot trust the certificate.

You could however, be running into a certificate mismatch issue. You could use Fiddler to confirm this to be true.

Do you use a DNS alias for Portal? If so when you registered the web adaptor did you use the machine name or the DNS alias. If you used the machine name then you'll want to complete the following steps and test further.

(1) Log into the Portal Admin endpoint (https://servername.domain.com/webadaptor/portaladmin

(2) Click on System --> Web Adaptors --> machine name

(3) In the address bar go to the end of the URL and add /edit

(4) On the next page under Web Adaptor URL update this value to reflect the DNS alias

Example: https://megaman.esri.com/portal

(5) Click Edit Web Adaptor

Once this is complete every Portal URL request will reference the DNS alias instead of the internal machine name.

Hope this helps.

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