Portal 11.5 Upgrade problem

LiveHus

Hello

I just upgraded my Portal from 11.1 to 11.5 manually - this was successful, until i tried accessing my Portal home page at https://my.portal.com/portal/home, I am then redirected to portal/home/error.html without any further errors. This also applies when I try locally with FQDN, so not a WebAdaptor issue in my eyes.

However, I am able to reach portal/sharing/rest and /portal/portaladmin without any errors. And yes I have tried:

restarts
clearing my browser cache several times
updating my browsers (Edge and Chrome) to the latest version
private window

Anybody else have encountered this issue before? Thankful for any tips

LiveHus

I have also checked my Portal Index, which is ok

RyanUthoff

Have you checked the Portal logs to see if there might be any useful information in them?

LiveHus

Portal logs is not giving anything besides these:

Regardless, I think the Portal should be accessible despite the federeated ArcGIS Server not being upgraded yet

RyanUthoff

Yeah, I agree with you. Portal should still be accessible despite those errors. It looks like someone else reported the same issue. But unfortunately, there was no resolution posted. https://community.esri.com/t5/arcgis-enterprise-portal-questions/arcgis-enterprise-11-5-upgrade-erro...

DavidColey

There are likely issues with accessing the items in the portal postgres db..... There is some kind of missing or mis-configuration of some config files. You really need to file a support ticket.

LiveHus

Thank you for your answer. Is it worth attempting to roll back the snapshot taken of the Portal server before upgrading and trying to re-install?

DavidColey

Without knowing anything about your deployment, all I could say is it would depend on how far along you are with the upgrade and whether or not this is a production deployment. I think at this point you should work with support if possible.

Priya_Das

Hi @LiveHus

It worth reverting back to snapshot and start upgrading it again.

If not,

Ensure portalURL and privatePortalURL match your FQDN and protocol (HTTPS). (<Portal install directory>\arcgisportal\framework\etc\portal.properties)
Could you try accessing Portal home: https://my.portal.com:7443/arcgis/home

If this works, the issue is with the reverse proxy or WA mapping.
If it fails the same way, the problem is inside Portal itself.

3.Check if your SSL Certificates matches.

LiveHus

I tried rolling back the snapshot and re-upgrading Portal. However, I was forced to run a post upgrade in arcgis/portaladmin in order to finish the upgrade. I also had to repopulate the licence file

This was despite finishing here:

I am still unfortunately experiencing the same error.

And yes, I am getting the error with https://my.portal.com:7443/arcgis/home, so it must be Portal itself.