Community
Select to view content in your preferred language

AI Troubleshooting for ArcGIS Enterprise

93
0
2 weeks ago
Status: Open
Guinevere
by
Occasional Contributor

While Esri has been adding AI to their systems, I would like to see it further integrated for Administrative work and system maintenance in Enterprise... particularly for disconnected systems and for small teams like mine.

The current issue:

Maintaining Enterprise is difficult, and gets incredibly more so when you have a disconnected system and have a very very small team. Troubleshooting can take days if not months to resolve an issue and requires manually going through logs and system messages. Manually checking ports and connectivity if you have a multi-machine deployment. Manually checking all of the certs and tomcat logs...etc. Not to mention physically going through and comparing documentation and your configuration. And despite all the automation, in the end if something breaks, we have to manually investigate the system. 

This is where I would like AI to help

The Solution/Idea:

I would like to suggest that an AI administrative troubleshooter be integrated into Enterprise. When an issue occurs, GIS Admins can open something like an AI Assistant and use natural language to have the AI help investigate the issue.

Some prompts and answer it could give:

  • "Pull all the server logs from a certain time frame and summarize the error messages found and list possible solutions to resolve them."
    • It would then return a summary of the logs in your environment with solutions for each.
  • "Please check the security configurations and whether they meet best practices."
    • It would then check your environments configuration settings against Esri Best Practices and point out potential issues and perhaps configuration settings that do not match best practices with steps on how to fix that. Or ask if it can fix it for you.
  • "Portal is no longer able to communicate with Server, please help check the web adaptor configuration and verify that the correct ports are open. Report any errors found."
    • It would then help you ping and check the web adaptor and investigate the logs.
  • "Please check the SSL certs for the whole environment and list the ones expiring in a month."
    • Checks all the SSL certs and lists out all that are soon to expire

And rather than having to memorize and keep all of your admin URLs on hand and always have to log into every component separately. You can log into the AI once and then you can do all of your work from that one interface for the most part. The point is to reduce the amount of manually digging and work within the systems and to use AI to verify confirm that best practices are being met to prevent issues. (not everyone knows what all the best practices are for Esri) I could have it help setup and configure my datastore, web adaptor, Portal..etc. Help create backups and upgrade the system. Also, it opens it up more to people who are not ArcGIS Enterprise, IT or Cloud trained. Or only trained in one, but not the other.

To access this tool, I would definitely see the need for specialized permission so that not all admins have access to this. This would be something reserved for certainly our System Admins.

I am thinking really big when it comes to this idea, and I know it is not possible to do this all in one go. But if this can be used as a concept and build a future roadmap to achieve even a fraction of this, I think would help out a lot of Admins.