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Loading organizational Basemaps requires multiple authentications

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12-05-2024 07:05 AM
GeoffroyRicher-Lalonde
Frequent Contributor

I am using 2.3 beta, and I use the Sign in using browser method:

GeoffroyRicherLalonde_0-1733410164561.png

Even though I am already signed in, the basemaps are not all loaded and I have to sign in again multiple times to load each basemaps :

loading.gif

The sign in prompt appears every 2 minutes or so, and opens a new tab in my browser each time :

GeoffroyRicherLalonde_1-1733410903754.png

Thank you.

Geoffroy Richer-Lalonde
GIS Specialist, Hydro-Québec
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1 Reply
YongweiKang
Esri Contributor

Hi @GeoffroyRicher-Lalonde 

Thanks for your feedback. Please check if there are any inaccessible basemaps in your basemap gallery. The login prompt is probably triggered when loading the thumbnail. We encountered a similar issue when searching for public portal items from ArcGIS Online after signing in. We have a fix for this problem that might resolve your issue in the upcoming release.

Best,

Yongwei

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