I just installed ArcGIS Earth on a Windows 7 machine with 20GB ram. After waiting for at least 15 minutes, all I get is a black screen. When I load shapefiles from either my ArcGIS online or from my hard drive, they don't show up either, just a black screen.
How do I get ArcGIS Earth to work? This black screen is very frustrating.
I have no problem using other "earth" programs.
My computer is a Dell Precision 590, Two Intel Xeon 5130 2 GHz processors (4 processors in all). 20 GB RAM running Windows 7 Professional 64 bit. Using an NVIDIA Quadro FX 3500 Video card. I am connected to a local domain.
I'm not sure what settings are needed.
I think the problem may be my video card. Here are some specs I found.
Bus Type PCI Express x16
Graphics Engine NVIDIA Quadro FX 3500
RAMDAC 400 Hz
Max Monitors Supported 2
Interfaces 2 x DVI-I (dual link) - 29 pin combined DVI
1 x 3D glasses - 3 pin mini-DIN
2 x VGA - 15 pin HD D-Sub (HD-15) ( with adapter )
API Supported DirectX 9.0, OpenGL 2.0
Size 256 MB
Technology GDDR3 SDRAM
Effective Clock Speed 700 Hz
Bus Width 256-bit
Video Output graphics adapter
Graphics Processor NVIDIA Quadro FX 3500
Supported Display Graphics 1920x1200, 3840x2400, QXGA (2048x1536)
Digital Video Standard Digital Visual Interface (DVI)
It may also be my processor(s). I have 2 dual core Xeon processors at 2.00 GHZ each. I noticed that the minimum requirement for processor speed is 2.2 GHZ.
I installed the program on a newer computer in our office and it worked just fine, so it's not network related.
From what you write, your graphics card won't work. We absolutely require DirectX 11 support and use (not just compatibility, which is why VMWARE doesn't work in many cases).