Black Screen

[SethStark1]

I downloaded and installed ArcGIS Earth. When I opened it up I signed in using my AGO credentials. But, all I see is a black screen. Any ideas what may be causing this?

I meet all the system requirements (Windows 7, 64-bit. NVIDIA Quadro NVS 440).

The application seems like it is zooming in and the lat/lon changes when I move my mouse over the window; however, I see no data.

[DanPatterson_Retired]

reminds me of when students used to zoom off earth in arcscene and end up in the void...they hit esc to return to earth... but that would be too simple a solution

[SethStark1]

Sadly, esc didn't help.

[DanPatterson_Retired]

there is data loaded to view isn't there? Like some sort of basemap/layer? or does it require you to load one?(haven't used it yet...but I would assume that there is... hopefully the default is looking down...not up )

[Anonymous User]

Hi Seth,

We saw this during the Beta if the user hadn't set a proxy.  Are you using a proxy? If so, there's a personalization page in the settings that will allow you to set up your info.

Chris

[SethStark1]

Hi Chris,

Our proxy does not require authentication, so ArcGIS Earth should be using the settings from my Windows internet settings, correct? I am able to access the internet through my browser, so the internet settings are entered correctly.

All that to say, it doesn't seem to be an issue with proxy authentication.

[MicahWilliamson]

Hey Seth. We have no proxy and I had this same problem in the beta. (Keep in mind this is through Parallels and not native Windows OS) To Fix my black screen I changed the LAN Settings of the Internet Properties of chrome to "Automatically Detect settings" Which is No Proxy, But for some reason i still had to specify. See pic.

So: On Windows 10, Chrome browser, Settings, Advanced Settings, Under Network -> Proxy Settings, LAN Settings Check "Automatically Detect settings"

That's what fixed it for me.

[ScottSanford]

The "Automatically Detect settings" didn't work for me...