Hello All,
My question is that: On my ArcGIS Earth App, I can access the data from Living Atlas, but when I use my own data published on my own portal, the App showing, "Unable to Access Data"? Can someone help me with this?
Thanks,
Rauf
Interesting. Okay try a few things listed here and let me know what you discover:
Great suggestions! I will try them now!
Unfortunately, I was not able to access both apps! The first one (Explorer
For ArcGIS) is showing: "The server is using an untrusted certificate"! The
second app (Pulse Secure) is showing: "The server is not responding."
In chatting with one of our ArcGIS Enterprise instructors, she's seen this before! She said it sounds like a certificate issue either not being on the iPhone or the certificate configuration on your Portal is not correct. She provided the following URL to use to troubleshoot - https://community.esri.com/thread/203945-collector-for-arcgis-the-server-you-are-trying-to-connect-c...
Thanks a lot, Robert, for this great information! If I fix the issue, I
will let you know!
Please do! I'm curious to see if this resolves the issue - cheers!
Hello Robert,
This is Rauf again. On my ArcGIS portal, I am using a hostname and an IP
address to log into the portal and access the data. I fixed the certificate
and I have a trusted certificate for the hostname on my computer. Whereas,
for the IP, the certificate is not trusted. On any computer, when I use the
hostname (Trusted Certificate), all the published maps and features are
working fine with no errors! Meanwhile, when I access the portal using an
IP address (untrusted certificate), and when I try to open the published
maps and features, the portal showing an error "Unable to Access the Data."
In the case of IPhone (any cellphone), I have only one way to access the
portal and that is through the IP address, which always showing me "unable
to access the data!" I contacted the IT Staff at our University to see why
cannot I access the Portal using the hostname when I use my cellphone. So,
I think and as you said that once I fix the certificate issue, the ArcGIS
Earth will work fine on the IPhone and will be able to access the data.
Thanks again for the assistance,
Rauf