Unistall ArcGIS for Desktop 10.5

[StephenFowler]

Hi,

I had ArcGIS v10.2 for Desktop installed on a PC and the licence needed to be updated.  I made the mistake of uninstalling v10.2 re-booting and installing v10.5.1.  I obtained a new provisioning file from my employer and licenced ArcGIS as normal.  ArcGIS said this had been successful.  However, when I tried to run the software I got a 'not authorized for use' error.  I then uninstalled everything once again and manually removed additional items following these instructions: http://joelmccune.com/completely-uninstall-arcgis-for-desktop/

After reinstalling ArcGIS 10.5.1  I got the same error.  I have tried de-authorizing ArcGIS but this didn't work.

I don't know what else to do.  I think I'd like to put my PC back to a time before ArcGIS was installed and start from scratch but don't how to do this as the Esri no longer provide a utility for this purpose.

It's all a bit of a mess.  Can anyone help?

[StephenFowler]

Hello Jayanta,

I'm having problems obtaining support from Esri.

If I try another new provisioning file, should I first delete all the files from the FLEXnet folder?

Many thanks.

[JayantaPoddar]

yes please

[StephenFowler]

Hi Jayanta,

I deleted all the files in the FLEXnet folder and authorized using another new provisioning licence file. 

This solved the problem.  I don't know what was wrong with the last licence file but, everything appears to work as it should.

Many thanks for your help.

[JayantaPoddar]

Glad it worked!!!