Two ArcMap processes on the same machine take two floating licenses.

[ModyBuchbinder]

We are using Citrix with floating desktop licenses.

In general a user can connect to the server and start two ArcMap processes and use just one license. This is the way CU license should work.

Sometimes we see that the same user on the same connection takes two licenses. This is a big limitation on our number of users that can use the software.

We sometime have 5-7 of these in a single day so it is a big problem.

The problem is that it is not always the same. The same user sometimes takes one license and some other time takes two.

Sometimes the second license is taken one minute after the first one but sometimes an hour later.

When we check the lmutil we see that we have two lines with the same user and machine (Citrix server) but different display string.

The server have virtual name. When we use the physical name we do not see the problem.

Anybody heard about such a problem?

Any idea what can we do?

Thanks

Mody

[V_StuartFoote]

Mody Buchbinder​,  *

This is a tough one. I don't baby sit our Citrix hosted clients so my direct experience is limited--suspect that since our license pools are sloppy, we probably just don't notice the over consumption of seats.

For License File based use there is an optional attribute "DUP_GROUP" applicable to FEATURE or INCREMENT that controls this facet as set by the software publisher. Unfortunately, with Trusted Storage we don't see the configuration so can't tell what ESRI has selected for use with fulfillment exchanges.

This facet of FlexNet Publisher is not controllable on the user end via options file.  To resolve this, believe the more permissive DUP_GROUP=U  (DUP_USER)--rather than H (DUP_HOST) or D (DUP_DISPLAY) level would have to have been set by ESRI.  Unfortunately it is not at all documented in the ArcGIS License Manager RefGuide.

You'll need to open a ticket with ESRI to get them to look at it for you.

Stuart

[ModyBuchbinder]

Hi

Thanks for the quick response.

To my understanding ESRI uses the display to be able to give different people different licenses even if they all connect under the same user So I think they will not implmented the DUP_DISPLAY.

I would open a call a week ago if I sould repreduce it anywhere else or even at the site every time I try.

It works fine in most cases and only show the problem a few times a day.

Thanks

[RebeccaStrauch__GISP]

i have seen this behavior, but rarely, and we do have some users that connect with Citrix, but I do not think that is the issue in our case. Typically the situation is resolved by the user exiting and restarting there sessions (or possibly a reboot).  We typically connect thru machine name or IP. 

just providing this info in case other experiences help with troubleshooting your issue with tech support.  But Stuart definitely understands the inner workings (in my opinion).