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Please answer the following:
1. What is the OS of the machine?
windows 7 pro (x64)
2. Did this machine have a previous version of PLTS 9.x installed?
no - first load of arc products were all version 10
3. Is PLTS 9.x still installed?
n/a
4. Do you have Esri Production Mapping 10 or ArcGIS Data Reviewer 10 installed?
Esri Production Mapping 10 - yes
ArcGIS Data Reviewer - it wasn't a seperate install BUT I use data reviewer in ArcMap and ArcGIS Data Reviewer 10 is installed
5. What is the build number for Esri Production Mapping 10 or ArcGIS Data Reviewer 10? Have you applied any service packs?
Production Mapping 10: 10.00.23.00 BN:961
Data Reveiwer 10: 10.00.23.00 BN:961
I have applied Production Mapping service pack 2, patch 1,2 and 3
I have applied ArcGIS 10 Service Pack 3
6. What is the install location for Esri Production Mapping 10 or ArcGIS Data Reviewer 10?
unsure - perhaps C:\Program Files (x86)\ESRIProductionMapping
7. The default location for the XmlSupport.dat is C:\Program Files (x86)\ArcGIS\Desktop10.0\Bin. Can you please zip up and attach the XmlSupport.dat?
attached
8. Your Reviewer workspace is what type of workspace (e.g. personal, file, SDE)?
in this case it is (they are) file GDB's
9. Is ArcGIS Data Reviewer being accessed through ArcMap that was launched through WMX?