Cannot Log-in

1448
2
09-29-2013 10:17 PM
jonsosito
New Contributor
I have used my ArcGIS Online account's username and password and it gives message invalid username or password.. please help..
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2 Replies
Kylie
by Esri Regular Contributor
Esri Regular Contributor
Username and password  are case-sensitive, so make sure you have the correct case. Also, make sure you can log in using a browser to be sure the password you remember is correct. Another thing to check is that you are a member of an organization.
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PeterBuwembo
Esri Contributor
Username and password  are case-sensitive, so make sure you have the correct case. Also, make sure you can log in using a browser to be sure the password you remember is correct. Another thing to check is that you are a member of an organization.


Are you using the ArcGIS for Portal web adaptor? If so this could be the problem, there was an issue where if Portal for ArcGIS is restarted, then the web adaptor would break. The login to Operation Dashboard would fails in this case especially if you are using built-in security for ArcGIS server.  The solution is to re-run the Portal for ArcGIS web adaptor configuration.

I hope this is the issue you are facing.
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