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Bug? Global "Reset Dashboard" button visually resets selector but underlying data/actions remain stuck (State Desync)

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Depalaciosy2
New Contributor

Hi everyone,

After the June 2026 ArcGIS Online update, I am experiencing an issue in ArcGIS Dashboards regarding the interaction between the global Reset Dashboard button and Category Selectors configured as a dropdown.

The Issue

When a user utilizes the global reset button (bottom-right corner), the selector's UI text visually reverts to its placeholder text ("Todos" / "All"), but the underlying attribute query does not clear. This creates a state desynchronization: the selector looks reset, but the map layers, indicators, and charts remain filtered by the previously selected value.

Steps to Reproduce

  1. Initial State: The dashboard loads normally. All features are displayed on the map, and indicators calculate values based on the full dataset. 1. Initial state screenshot 
  2. Apply Filter: The user opens the dropdown selector and picks a specific category. The map filters/zooms correctly, and the indicators update to reflect only that selection. The native "X" clear button appears next to the selector header. 2. Applied filter screenshot 
  3. Click Global Reset: Instead of clicking the selector's native "X" button, the user clicks the global Reset Dashboard button at the bottom-right corner of the screen.

Expected Behavior

The dashboard should completely return to its default state. The selector UI should display the placeholder text, the map should return to its initial extent, and all attribute filters on map layers and indicators should be completely cleared.

Actual Behavior (The Bug)

  • The selector UI text changes back to the placeholder ("Todos").
  • The map resets its spatial extent to full.
  • The Bug: The attribute filter stays "stuck". The indicator cards and charts still show the filtered metrics of the previous selection, and the map operational layers only render the features belonging to that previously selected category. 3. bug state screenshot 

Additional Context

  • Configuration: This issue happens when the selector is driven by Features or Grouped Values with "Require selection" turned off.
  • It seems the global reset event successfully updates the UI component text, but fails to trigger the clearing action for the target elements (Indicators, Serial Charts, and Layer Filters).
  • Interestingly, clicking the native "X" clear button on the selector box works perfectly. The issue only triggers via the global reset button.

Has anyone else encountered this regression recently? Is there an open BUG number for this, or any known workaround besides manually mapping everything via Defined Values?

2 Replies
KatelynGenta
New Contributor

I've also encountered this today. I've tested it with Date filters and Category button filters in a Sidebar and I still experience the same bug. I've found some workarounds on the user's side, but it's still extra steps they have to do that they didn't have to before. If you refresh the browser, it'll refresh the dashboard's filters. Another way is to go to the filters that are secretly on, and toggle them on and off again using the "X" button on the filter itself.

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StephanieW
Esri Contributor

Hi @Depalaciosy2 @KatelynGenta Thank you for reporting this. We were able to reproduce and are tracking this through BUG-000185878: Reset button in ArcGIS Dashboards does not reset filters applied by a Selector to Map or Table elements.

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