Why do tiled basemaps have incomplete rendering in Collector?

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04-17-2017 06:47 AM
ScottStopyak
Occasional Contributor II

Tiled basemaps have poor rendering with missing tiles that may never render. Is there a solution?

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3 Replies
JakeSkinner
Esri Esteemed Contributor

Hi Scott,

Do these tiles appear in the web map?

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ScottStopyak
Occasional Contributor II

Hi Jake,

The performance is far better in a web map, even using the same internet connection. In a web map, the tiles might lag a bit sometimes but all tiles will eventually render. In Collector, missing tiles may or may not ever render unless I pan and zoom around manually, quite a bit.

I’d rather not have to store basemaps on the devices, if I can help it.

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DougMorgenthaler
Esri Regular Contributor

Hi Scott-

Are these basemaps hosted by Esri?  What platform are you using Collector on in this scenario?

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