update failed

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1
09-19-2016 10:21 AM
HannesZiegler3
New Contributor II

While using the Collector app on iPad/Android phone I get an error message that reads "Update Failed The update could not be sent". I have add, edit, and delete enabled and sync is enabled but grey (cannot be toggled off). I am not an administrator. The feature service is hosted on ArcGIS Online. Has anyone else had this issue, and what is causing it? 

Thank you

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HannesZiegler3
New Contributor II

We have found the cause of the problem. Make sure your data does not contain m- or z-values (not m- or z-aware). How To: Remove Z- and/or M-values from a feature class. AGOL maps can work with them, but collector cannot.