Pixel 2XL - taking maps off-line problem

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12-20-2018 02:57 PM
SteveTaylor6
Occasional Contributor

We have found Collector is fine (on-line and on-device) on Samsung and Apple.  But only works on-line on Pixel 2XL and HTC.  When you try to attach a base map to take a map off-line on Pixel 2 (and HTC) it crashes.  Anyone have a fix for this?

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2 Replies
PeteCrosier
Occasional Contributor III

Sounds like a problem with your specific map and / or device - I have a Pixel 2 XL and Collector works in offline mode. Logging a support case would probably be the best way forward.

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SteveTaylor6
Occasional Contributor

Will ask user to check his Pixel phone for updates etc. As no issue on Samsung devices.

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