I have a my map enabled for offline use and am currently in the process of creating a aerial tpkl to be sideloaded into an ipad for a basemap. While the tpk is being created I am testing the general functionality of offline editing in collector and am receiving an error approximately mid way through the download. I am currently using an ESRI basemap from AGOL. In an attempt to find a consistent error pattern it seems no matter the "work area" or "map detail" an error occurs. I originally received "the request has timed out" however now I receive "Error performing submit job operation for Export Tiles on Export Cache".
This seems like a basemap error/issue does one think it will persist with my own tpk?
Do I have to select a work area and map detail when using my tpk? Field editors will need the entire aerial not just sections
I am also having the same Error performing submit job operation for Export Tiles on Export Cache. We have a need to collect data today. Any chance a solution is forth coming ASAP?
Same issues here, no basemaps will load, same error message as well as a general 'timed out' error, health dashboard shows green.
I'm seeing the same error message as well.
Hi Everyone!
The issue should now be resolved. Can you please try to download the basemap again? Please reply back if you are still having issues.
Thanks!
It appears to be working for me now.
On 10 attemts we have 1 success. For us it's still not working.
Hi Piotr,
I sent you a private message about possibly looking into this a bit further with you since this issue should have been resolved yesterday.
Thanks!
Thanks ! I appreciate your help but issue is still not resolved. When we can expect any progress at this matter ?
P
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Piotr Piech
GISonLine
<http://www.GISonLine.pl> www.GISonLine.pl
<mailto:tomasz.gacek@gisonline.pl> piotr.piech@gisonline.pl
tel: + 48 12 350 60 74
mobile: + 48 607 614 197
Our organization is having a similar issue...iOS and Android devices are randomly working, but most often not.
Piotr Piech and Annina Rupe, we are reproducing this and our team is looking into this further. Thanks again for reporting!