Collector Sign In Error

246
1
09-16-2020 02:07 PM
ChandlerCallison
New Contributor III

Our users have been getting a new error when using an offline map out in the field. When they open Collector, a box pops up that says "Sign In Failed. A server with the specified host name could not be found." Everything still works fine, but it pops up anytime they open the map on cell service. This hasn't happened prior to the last few weeks. Is anybody else having this issue or know how to resolve it?

1 Reply
AzizTejan-Jalloh
New Contributor III

I just saw something similar today.. I will cross check first with our IT Department.  The user of the Ipad left the company sometime months ago. Now a new user is encountering the same error message when they try to sign in.

Does anyone else have suggestions?

Thanks

0 Kudos