Collector error download map: Error in obtaining version for Sync

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08-12-2016 10:10 AM
EduardoAbreu-Freire
New Contributor III

Hi,

We are facing an issue trying to download a map from a published feature service in order to work with it offline mode.

Download operation gives the error message: "... Error in obtaining version for Sync" (see image bellow)

Collector reinstalled and folders of ArcGIS_Collector deleted. Problem remains.

Using Collector 10.3.7.0 running on Android 5.1.1

Someone with this issue?

error_download_android.png

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2 Replies
GustavoOrozco
New Contributor

Hi Eduardo,

I'm facing the same issue, did you solve it?

Please, let me know.

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EduardoAbreu-Freire
New Contributor III

Hi,

Try:

Verify you have your Service with Sync capability in the operations allowed (in service Capabilities in Server Manager) and the option to work offline in the Service definitions (in AGOL).

In your enterprise GDB you have added global IDs to your mobile component (dataset) and have at least archiving enabled.

In Collector do not save credentials to Login.

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