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Can I share my ArcGIS Pro window in Microsoft Teams?

ZacharyTucker

Every time I try to share my screen in a MS Teams chat or video call, the ArcGIS Pro map window appears black. I can still see the menu/table of contents/ribbon but the map window is blacked out. Is it possible to share screens with arcgis pro? Is this something that is an issue with my configurations? Any guidance/help would be appreciated!

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DavidWheelock2

This seems to be resolved now. I just shared an ArcGIS Pro map in Teams and the map appears completely normal and not blacked out on the other attendee device.

Please post here if you are still experiencing the problem.

michelle-maps

same thing happens to me whenever I try to share my ArcGIS Pro window instead of my entire screen. I have a large 4K monitor, so sharing my entire screen is never ideal. I've also noticed that Teams becomes noticeably lag-y when I share my screen with ArcGIS Pro.

I have none of these issues when using Zoom, though.

tiztrain

Hopefully it has been resolved in the new Teams. Have not been able to test as it is blocked by our organisation.

CTCadmin

Unfortunately, Microsoft wasn't able to resolve the issue either. It sounded like it needed to be a joint effort from ESRI and Microsoft to resolve the issue:

"I found that [support rep] was doing his best to help resolve your issue, and he found that the issue is a known issue and has to be looked into by the two Vendors"

tiztrain

That helps thanks. Did you ever get anything from MSF about this?

CTCadmin

I am currently reporting this to Microsoft Support, I have found that an alternative workaround is to make the teams call from inside a web browser (I used edge) and share your screen from there.

AlKamuda1

In the same boat ArcGIS Pro map layout is black and not showing in Teams. I've got a 49" 4K monitor vs using dual monitors and displaying the whole screen on a Teams call is not ideal. I only have this issue with ArcGIS Pro and no other programs.

DWRAveryCook

Thanks. That works. But yes, not ideal (I work using a 48" 4k TV as a monitor so the size and resolution don't match well to Teams/Meet/etc.) Adding a second older monitor has made it workable though.

JDawwg

Hey @DWRAveryCook, the only workaround I could come up with for this was to share your screen view (in teams), rather than the ArcGIS Pro window specifically. Not ideal, but it works.

DWRAveryCook

I also have this question. I get the black screen in both Teams and Google Meet making remote meetings all but impossible.

It seems the "I also have this question" button has been removed from the forum?

TylerLarson

This should be reported to Microsoft as a bug. Only work around is to get a second monitor so you only share one screen and have the other to work on.

JDawwg

I have the same issue and really need a solution to this problem as others have asked. Sharing my screen to colleagues while remote working forms a critical component of the work I undertake.

EdSwakon

For me it is ONLY an issue when attempting share via MS Teams. I have no issues with Zoom. Sharing the entire screen (mine is a 49" widescreen) just isn't the answer. Can ESRI work with MS Team and develop a solution?

DavidWheelock2

Hi Kory,

If this is a Teams problem and and there's nothing that ESRI can do then I guess I'm stuck.

Reducing the resolution of my monitor defeats the purpose of having a large monitor. I need to be able to have ...

a window for the Teams/Zoom meeting
a MS Word window for note taking
a window for Pro
a browser window for looking things up during the meeting
and windows for any other resources that the meeting requires.

Obviously, I can't use those windows productively if I've reduced the resolution and maximized the Pro window to full screen just to share Pro. So, that's just not a useful option for me.

Any other suggestions?

David

KoryKramer

Hi David,

I checked internally and it doesn't sound like anything could be done from the Pro side. It’s a hardware-accelerated application that’s rendering directly to screen. As stated earlier on the thread, the workaround is to share the desktop instead of the application. If resolution is an issue, you could change resolution when sharing (same as when projecting to an external projector).

I hope this helps,

Kory

DavidWheelock2

All of you who commented, above, please go to the top of this question and select the I also have this question. button.

Kory Kramer‌, we need the ability to share the ArcGIS Pro window, not just the whole desktop. My monitor is quite large and when I share my whole desktop, it shrinks everything in the resulting image for the other meeting participants so that they can't tell what's going on.

What's ESRI's view on this?

Is this an issue with Pro or with Teams, or both?

Fix on the way?

AndyLovell

Heya, had the same trouble.

We found that need to share one of the screens (ie "Screen #1") from under the Desktop list, rather than the ESRI application under the Window list. MS Teams Sharing

ThomasColson

As far as we can tell, no you can't. Same issue. Map tab and window blacks out, regardless if just Pro or entire desktop shared. Makes help desk operations, especially during these times, impossible and we have to go visit the user in person. Worked with Google Hangouts.

KClarkDev_GIS

I had this happen to me as well at my previous job. I don't remember the exact user interface, but I seem to remember that choosing to share my entire Desktop/all screens rather than just my ArcGIS Pro window solved it for me. Does that fix it for you?

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