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Survey 123 | Error Code 0 | Unable to send completed survey

RyanHefley

Survey123_ErrorCode_0

When trying to send a survey after completion, I get an error message saying "This survey was not able to be sent due to the following error: Code 0

We are running on ArcGIS Portal here at Arkansas Electric Cooperatives. We have this going through a hosting server. Any ideas on what could be the problem?

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JamesTedrick

Hi Ryan,

The error code you see is very generic. Has this form successfully sent survey information before, on this or another device? The wifi network the iPad is connected to is on the same network as the Portal?

A couple of things to test:

1) Can you open the Portal's home page in a browser on the iPad? From there, can you get to the item details page for the survey's feature service and access it's Service Url? (testing the network connection of the iPad)

2) Can you add points to your survey's feature class via the Portal's map viewer? (testing the operation of the feature service)

It would also be helpful of you could capture a log while attempting to submit data. See instructions at Troubleshoot—Survey123 for ArcGIS | ArcGIS (do not wait for a console to appear, just click on the switch to start logging). After the submission attempt, the log file can be extracted by:

1) Connect the iPad to a computer with iTunes

2) Open iTunes, once available, click on the iPad button to go to it's configuration

3) In the left side pane, click on 'Apps'

4) in the main window, scroll down past the first list of apps to the second list, which is to show files that can be transferred back & forth.

5) Select Survey123 on the list, and then select the 'ArcGIS' folder

6) At the bottom of the file transfer list is a 'Save to...' button to copy out the data from the iPad.

7) The log file will be in the 'ArcGIS\AppStudio\Logs' directory.

RyanHefley

I am not sure how to link you the log file for this. So basically this used to work. Until we got a hosting server as well as an external portal (meaning our organization can access the portal content without being logged on to enterprise internet). I cannot connect to where our main internal portal is. I can only connect to outside portal. Which is strange. Also, I just noticed that on my phone connected to LTE, and I connect to the portal and survey and answer the questions and submit, it doesn't work. However, when I switch to wifi after it fails to send over cellular, and try again it works. It is strange why it it works on the same wifi on my phone and not the iPad. Also, I can't connect to the portal on my phone over wifi in the beginning to set up a portal. Is there a way we can talk on the phone or something?

Ryan

JamesTedrick

Hi Ryan,

I agree that this is very detailed and requires further conversation- expect an e-mail from me in a short while.

AdamDaily

Is there a solution to this Code 0 issue on iphone devices. Running Iphone 6S the surveys are not able to be submitted when completed. I get the same error shown in the beginning of this post.

We also just bought and distributed a large number of Samsung Galaxy J7s for our field crews who we would like to use survey123. When testing on these devices and submitting a completed survey the app crashes completely. It shuts itself off and we get an error msg saying "Unfortunately Survey123 has stopped". Any ideas?

BrookeAumann

While the issue the original user was facing seemed to be related to settings with the Enterprise system etc., we are using AGOL and Survey 123 and a user in the field is getting a generic "Send Error" when connected to cellular and not wifi. I attempted to replicate the issue (field user and I are both using Apple devices) and when I was connected to wifi, the form sent fine, but over cellular I got the same generic Send Error. The field user is continuing work and storing the completed surveys in his outbox for now and will try to send when connected to wifi.

My question is what could be causing this? Shouldn't the completed forms be able to be sent over cellular?

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