Errors when trying to access published Survey123 form

MatFeltner

I have a form recently republished and in AGOL when I try to open it in the browser I get the (see attached) load form error error.  This is new. also getting a "hangup" if I open the same form in the desktop App in this image. never gets past this point - Probably related to browser error?!

Just republished this form with some changes in choices, but had no publication errors or issues.

Form created in current Survey123 Connect (3.1.126).

I open in Survey123 Connect and republished it to no change.

LoadFormError.png

MatFeltner

Final resolution to the “webform” and re-publishing “hang-up” problems I was experiencing…

J. Tedrick (Esri) had requested a log (click here for those instructions) of the Survey123 Connect re-publication which I provided via e-mail.

He reviewed that log and determined that the “hang-up” occurred because my desktop form was pointing to an invalid ArcGIS Online (AGOL) folder.  He asked (suspected) if I had possibly renamed or moved a folder and that the mismatch was created.  I had actually deleted the folder at AGOL in attempt to resolve the webform error!

He suggested that I correct the problem by:

• Getting the AGOL folder data-id for the folder

1. Right-click on folder in AGOL contents ==> folder
2. Select Inspect Elements
3. Copy data-id and replace the desktop folder pointer, ownerFolder in the “.iteminfo” file (open with a text editor)

• Because I had deleted the folder at AGOL this was not possible
• But, for future reference, these MUST match!

My resolution was:

• In Survey123 Connect I created a “clone” of my otherwise “good” form by…

1. “New Survey”
2. And then “File”
3. I opened the otherwise working form from the old folder
4. This created a new set of files for the “cloned” form
5. I then published this which updated the “.iteminfo’ file to match the newly created AGOL folder.
6. Everything works now, and I can modify and re-publish the form without any “hang-ups” (i.e. failure to complete the publication to AGOL)

Other Comments:

• I had previously tried to create a “clone” of the form to resolve the problem by…

1. Copying the entire desktop folder under My Surveys and renaming it
2. This doesn’t work since I was merely copying the “.iteminfo” file that had the mismatched folder ID!

• Best Practices for Survey123 form …

1. Don’t mess with folders outside of the Survey123 “system”
2. Deleting a published survey from Survey123 Connect will (should) delete the AGOL folder

I will also upload this resolution with screen capture if needed