Error: 499 Error transferring - server replied: Proxy Error

Question

I am receiving the following error from Survey123 Connect when I try to refresh a survey after updating the supporting XLS form.

Service Error

Error: 499 Error transferring https://survey123.arcgis.com/api/xls2xform - server replied: Proxy Error

Status Code: 502

Survey123 Connect Version: 2.0.35

Portal for Arcgis

There is an option for "Report this error to Esri" except when I click it all it does is open a new browser window, it doesn't take me to a website or form for reporting the error.

I have an active project that needs this survey ready today so any help is greatly appreciated!

James Tedrick‌

Ismael Chivite‌

RachaelHurd · Answer

Thanks JTedrick-esristaff‌ and ichivite-esristaff‌! Everything seems to be running smoothly on this end now. Very excited about the 2.0 updates so far our team and our users are loving the updates and additions!

IsmaelChivite · Answer

Hi Rachael. Our server log show that we had a few  minutes of instability earlier this morning. We will keep an eye, but the system is back on track now.

JamesTedrick · Answer

Hi Rachel,

We had an approximately 20 minute period of service instability this morning starting at about 15:25 UTC (8:25 PDT)