Camera problems in barcode question

לאוראורשן

The barcode capture worked very well in earlier versions of the field app of Survey123. Since the last release  all of our Android users (15 people using various phone firms such as LG, Samsung, Xiaomi) experience difficulties using the camera in barcode question. The camera is jumping, stuck and do not focus well which makes the reading of the barcode very difficult. Please note the it is not a problem of the actual readiability of the bar-code but the capture with  the camera. In the application leaving only code 128 improves the situation but does not solve it.

In Iphones everything works smoothly. 

Are you familiar with the problem? Is there any workaround to solve it?

Thanks

Laor and Guy

לאוראורשן

Hi Ismael,

Thanks for your response. 

Indeed, after the 3.6 release, the barcode issue has been solved and barcode capturing has worked very well on the android devices. However since the last minor update on the 17th of October again we experience major difficulties in capturing barcode in the Survey123, in situations that worked perfectly in the past. Many times focus is not achieved and the barcode is not captured, so we need to type it manually.  By the way using the Collector on the same devices the barcode capture is smooth and fast. The repeated problems with the barcode reading using Survey123 on android devices is annoying and makes it difficult for us to implement and expand the use of the application among our field teams.

Best

Laor