Survey123 connection has failed

Question

Another Survey123 question:

A user has reported that when she attempted to submit the completed survey, she received a message saying "connection has failed" and all of her answers disappeared. No idea why this would happen, other than a bad internet connection. The user is in Paris, so that seems unlikely. Help!

Caitlin

JamesTedrick · Answer

Thanks for the information- this lets us know which part of Survey123 generated the error. Did the user attempt to submit the information again?  If so, did the error repeat?

CaitlinSmith2 · Answer

Hi James,

I created the survey in Survey123 Connect. I believe the user completed the survey on a desktop computer in an office. She says there is no problem with her internet connection.

JamesTedrick · Answer

Hi Caitlin,

Did the person use a web form or the field application?  Was the form created with Survey123 Connect or the Survey123 website?