In the report I checked, the summation of my used service credit and the remaining credit is not up to my initial credit. Please I need an urgent response.
Hi Taofeek Adebayo,
How long have you had the credits and subscription for? I ask because of the note on Understand credits—ArcGIS Online Help | Documentation "Any unused credits included with your annual subscription expire at the end of the subscription period. Additional credits that are purchased expire after two years."
Shane
The attached document is the service credit report.
Thank you for your response Shane
It looks like you are using quite a bit in storage costs, try using Housekeeping - beta. It should give you a better indication of what is chewing up your credits. I would also ensure your oragnisation has all the credits by getting in contact with support.
Hi Shane,
I so much appreciate your swift responses to solve this issue.
However, this account i'm using to seek resolution for the case is not from the organization account.
Do I send the details of the account?
What information about the account is required of me to give?
Awaiting your response.
Thanks
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