No data monitoring

Question

Hello
inexplicably all the monitoring of my infrastructure has stopped.
I have performed some checks and I try to summarize below

- Monitor Server version: 2024.0.1
- Monitor agent version: 2024.0.1 on a vm updated 2024.0.2
- ArcGIS Enterprise: 11.3

from the ArcGIS Monitor home page I note no data available

So I checked how long it has been stopped, and I found out from the Retention Policy screen that it has been stopped since 11/30/24.
The DB shows no problems fortunately

In the Monitoring and Host section I find all the VMs in Critical and Connectivity anomaly (found 2 hours because I performed a server reboot to see if it resumed normal operation)

I went to check a host out of curiosity and ran some commands, it seems the agent has disconnected from the server.

I also checked the .env file in the config store folder, everything seems ok

on a VM I upgraded the agent, but unfortunately it did not reconnect.

What do you think it could be?
I would like to have your opinion before doing a clean install of all the agents.

ps: if I re-register, the server tells me it is already registered

Thank you

Virgilio

WhitneyLoy · Answer

@VirgilioPalmi did you recently update the OS? I have run across this issue after updating my Monitor VM to Jan 25 windows server updates.

GeoJosh · Answer

Hi @Oiligriv,

Unfortunately I lack the context to know why the service stopped in the first place. A few suggestions:

* ArcGIS Monitor Agent logs are located on the agent machine at this location by default: C:\Users\<username>\AppData\Local\ESRI\ArcGISMonitor\config-store-agent\logs\agm-logs.sqlite. You can use DB Browser for SQLite to open the logs database and see if any more detailed information was logged.
* If this happens regularly, it might suggest a problem related to communication between agent and server. I recommend working with Esri Support in this case.
* You can configure an alert in ArcGIS Monitor Server to let you know when an agent becomes disconnected. While not a solution to the problem, it would minimize the time that data is not being collected:

Josh

Oiligriv · Answer

Thanks it's working, but is there any explanation why the tracking stopped?