Form No Longer Appears Under Download Surveys in App

Question

I've been in the process of republishing a new version of a form we've used for the past two years. Up until last week, the form appeared under Download Surveys in the Survey123 app and I could download it straight from there. Now, I can't see it and the only way I can download it is to scan the QR code or open the link directly. I've gone through and checked all my sharing settings on the form, the feature service, and the map and everything seems to be fine. Anyone else have this issue?

Clayton-Cooley · Answer

Just wanted to update this thread. I narrowed down what's causing this to happen, but I'm not sure why. When I publish a survey, then share the results of the survey with a group using my account, it stops appearing in the list of surveys. I can find it just find in our Portal Content and in the Survey123 Website, and can still download it using the QR code. However, when my colleague shares the survey results with the group using their account, the survey continues to show up as normal. Not sure what the issue is with my account.

abureaux · Answer

Did you make any large changes to the survey? E.g., did you see a message similar to this one?

If so, not only does this reset collected data in the Feature Layer, this also resets security permissions. Go to the Surveys Site (or Portal - I just prefer the Surveys Site for this particular task) and check that the survey is shared properly.

ClayDonaldsonSWCA · Answer

Ah yeah - I would then review the .iteminfo, item.json and .info files that are located in the My Survey Designs folder if using connect. Their could be some issue with those files.

Otherwise, I would turn on logging in the desktop field app and then try the query again. The logs may give you some insight into why it's not showing.

Good luck!