123 form buttons disappear

Question

Got a new one here.  We have a tablet at a training that loses all its buttons.  This is a brand new iPad so I do not think it is a memory issue.  Not a complicated form either.  We have dozens of other tablets there with no issue.

Update we now have reports from other users as well.  It seems like maybe if they were connected when they open the form one time then it was ok but not sure yet.

In Drafts no delete or any button

No repeat arrows shown

Also have checkboxes and such not responsive to taps.

Any ideas here   @ZacharySutherby  or @JamesTedrick ?  I have never seen this before.

thanks

dougbrowning · Answer

No we have not seen it again.  Just confirmed the fix was "they did the trick opening the form while internet/cell/wifi was turned on and that downloaded the icons and fixed everything for them"   Weird the icons would be online.

Strahanjen · Answer

@DougBrowning

We've seen this as well on iPad Minis. Have you opened a ticket with ESRI support? I'm about to submit a ticket. If you already have someone working on this, let me know, so I can share the information.

Strahanjen · Answer

@ZacharySutherby We just had a user report a similar issue, but in his case, the icons appeared on loading the survey, but then disappeared after a period of time. They are working in remote locations with spotty service. This could be related to losing the data connection. They are using brand new iPad minis. Here's what the user said:

I’m having another issue that seems to be specific to the I-pad mini I’m using. Checkbox fields (and icons in general) are disappearing from the surveys. All the buttons still work as they should, but they aren’t visible, and checkbox fields are problematic. When I initially start the survey it works fine, but after a period of time the icons disappear. I haven’t tried opening the survey in airplane mode yet, but will try that next week when I get a chance.