Survey123 map not showing in safari

DeborahKorn

Hi, first time poster!

I have a live survey, https://arcg.is/1GXvnL. It is open to the public to respond.

The first question uses a map to establish location.

I’ve had a contact from someone on a MacBook, who says the map is not showing, and there is no box to enter their address.

350+ people have been able to respond, so I’m a bit lost.

I’ve asked them to make sure safari is allowing sharing, and they’ve said it is.

does anyone have any ideas p,ease?

CFFE5980-6993-43AC-915B-5C649C755DA3.png

KenGalliher1_0-1726239644721.png

james-noble

Hi @DeborahKorn, one thing to check is that the version of Safari is 15.x or later: Supported browsers—ArcGIS Online Help | Documentation

It's also worth checking that Safari has access to the device's location in the location settings.