Getting "SSL handshake failed" error when connecting to Survey123

Question

Hi,
Need some hints regarding the issues when trying to connect to the Survey123 account.

So, got a new laptop with Survey123 installed. Have also an old machine with the same installation - both most updated versions of Survey123. Both Win10s.

However, I'm getting the handshake error on my new machine. When connection via the browser - everything works fine.

Any help where I should look at or what can I do to resolve this error?

Thanks in advance!

ShelbyZelonisRoberson · Answer

Did you ever find a solution? I'm having the same problem on a new Windows 10 laptop.

ChristopherCounsell · Answer

Are you signing into ArcGIS Online or Portal for ArcGIS (as part of ArcGIS Enterprise)?
Have you added a URL to sign in or is it pointing to the default ArcGIS Online?
You shouldn't have certificate issues if it's ArcGIS Online as it'll be trusted by Survey123 by default.

What's the default browser on the laptop?

Maybe try changing the default browser or configuring it to sign in via an external browser.
Or checking the Internet Options on Internet Explorer.

The suggestions are going to differ a lot if you are working with the Esri SaaS ArcGIS Online, or Portal for ArcGIS, as the latter will have certificates managed by your company, not Esri.

DiegoDelFuente · Answer

Will check the version later on today.
I'm using the standard field app - https://apps.microsoft.com/store/detail/arcgis-survey123/9NBLGGH5WMRR?hl=uk-ua&gl=UA
Do not have any issues with Android or web access. Only some of the laptops running Win10.
So, I assume, the issue is related to some missing / not set up certificate on the laptop itself.
My old laptop works fine, with the same last version of Survey123.
Do you know how it is possible to check the certificates on the target laptop? Or how it can be installed or set up?