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Survey123 Connect Not Loading Published Form After 3.13.249 Update

Galen_S_MnDOT

I have an inspection-focused form that has already been published to ArcGIS Online (and has been updated several times), but when I've tried opening it in Survey123 Connect today to continue making changes, the program either hard locks at the 'Optimizing Survey' phase, or runs in it indefinitely.

The only change I can think of between yesterday and today is the update of Survey123 Connect to version 3.13.249.

This form is still working fine in the Survey123 standalone app.

I've tried completely uninstalling Survey123 Connect, including deleting all the relevant sub-folders in my 'user/ArcGIS' directory, before reinstalling the app from the Microsoft Store and downloading the published form from AGOL.

Is anyone else experiencing issues with published forms since the update? Is there any way to solve this aside from creating an entirely new form based on the existing feature service(s) and publishing that in its place?

Thank you!

Galen S.
Minnesota Department of Transportation

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Anonymous User

Hi @Galen_S_MnDOT,

Can you please share the XLSForm and media folder, so we can take a closer look?

Have you checked the diagnostic logs (enable via Settings), do you see any errors in the logs?

Regards,

Phil.

Galen_S_MnDOT

Sure thing - thank you @Anonymous User!

The Excel form is attached, as is the zipped media folder (although it only contains a single jpeg and a single png file).

TEST 0.4.5_OH_Inspection.xlsx

media.zip

Anonymous User

Hi @Galen_S_MnDOT ,

Thanks for the XLSForm. I just tested on Windows, Android and iOS, and I am able to open the form and publish from Connect, and then can download and open the survey in the field app in Windows, iOS and Android. There are no errors in the logs on my side, works as expected. It could be that the database and survey are out of sync.

The survey does take a while to load, as it has a lot of questions, calculations and relevant statements. But I would assume in previous versions it also took a long time to open the survey.

Are you only seeing this on Windows, or on mobile devices? Did you try delete the survey and download again so that it was removed from My Surveys folder and deleted from the MySQL database locally? You may also want to try re-initialize the database, from the Storage settings menu, but be aware this will affect all stored survey records on the device for all surveys.

Regards,

Phil.

Galen_S_MnDOT

Thank you for the ongoing support and testing Phil!

You're correct that the survey has always taken a long time to load, but what I'm encountering in Survey123 Connect is definitely hanging/crashing behavior. It's also definitely limited to this specific form; I just confirmed that none of my other already-published forms have any trouble downloading and displaying in Connect.

And I'm still fairly certain this is a Connect-only issue; none of the standalone apps (on Windows, iOS, or Android) have any trouble connecting to the already-published version of this form, pulling records for the inbox, saving records, etc.

Is there a way to just delete the current Connect version of this form without deleting the active AGOL feature service(s) and data that it connects to? I can save a copy of the Excel form easily enough; I mostly want to avoid having to re-do all of the setup on the AGOL side of things.

Thanks again!

JennieCatalano1

My department is running into a similar issue. Once ESRI updated Survey 123 to version 3.13 , our Surveys published from Survey 123 Connect version 3.11 were no longer loading or re-publishing. The fix was to have users upgrade their Survey 123 Connect software to 3.13 and to create a new xls form - the form format changed with the update. Publishing the old form in updated version of Connect didn't work. Our users had to do this row by row because copy/paste from old form to new didn't work. We're publishing to Portal 10.9.1, Using AGOL Survey 123 website, and on Window 10 Enterprise vs20H2.

Galen_S_MnDOT

Unfortunately that's ultimately what we had to resort to as well. Very time consuming.

Since then, I've taken to backing up a copy of the XLS form file in a separate folder pretty much every time Survey123 Connect successfully loads after a change, so if this problem reoccurs I can at least recreate the survey123 design using the last working version of the XLS document.

KaciParis

@Anonymous User

Was there ever a better solution to this problem instead of having everyone retype out days worth of surveys and code? The surveys will load and publish on everyone's computer but mine. There has to be a solution.

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