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select_one questions irregularly not answerable

JürgenBiendara

Hello,

An extensive customer survey (Survey123 version 3.11) contains numerous select_one questions "Present/Non present". Depending on the answer, further questions are displayed in each case.

It happens again and again that individual of these select_one questions cannot be answered, one cannot select one of the two options. Only the select_one questions seem to be affected.

So far, the customer cannot determine any regularity (neither entered values nor specific steps), when and for which select_one the problem occurs. If the problem appears, it can only be solved by closing the survey completely (and thus losing all entries) and then starting a new collection.

The problem occurs irregularly both on the desktop (Windows) and on the iPad.

Has anyone also observed this behavior, can anyone help us find the cause?

Thanks a lot,
Jürgen

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Accepted answers

Anonymous User

Hi @JürgenBiendara,

I have sent you a private message with my contact details.

Regards,

Phil.

All comments

JürgenBiendara

Hello @Anonymous User,

Given this fix, I'd be interested to know if this also has an impact on the number of questions recommended for a single survey (around 500)?

Thank you very much and best regards,
Jürgen

Anonymous User

Hi @JürgenBiendara,

Just letting you know that the Early Adopter Community (EAC) has just been updated with new 3.13 October Update RC builds. These builds include a fix for large surveys with slow loading times, when trying to open the drafts or inbox folder, and when submitting surveys. If you have time, please take a look and test out your surveys with these new builds, and let us know any feedback in the EAC forums. We hope to get this update released and available in the app stores as soon as possible.

Regards,

Phil.

Anonymous User

Hi @JürgenBiendara,

I have sent you a private message with my contact details.

Regards,

Phil.

JürgenBiendara

Hello Philip,

Thank you very much for the quick reply. Here are some answers from the customer to your questions:

Are you using the Inbox and do you have repeats in the survey?
-> We’re not using Inbox. Some questions in the survey are related to each other.

Are the select one questions that are not answerable inside a repeat, and do they have calculations, relevant expressions, or other configurations applied?
-> Yes, every time the problem occurs it is the ‚radio button‘ question and it is related to other questions.

The customer would be willing to provide their XLS form for troubleshooting, but has made it clear that all data and information will be kept strictly confidential and must be deleted upon completion. Therefore, providing the survey as an attachment via GeoNet is unfortunately not possible. Can you send me an upload link for the submission?

Thanks again and best regards,
Jürgen

Anonymous User

Hi @JürgenBiendara,

Are you using the Inbox and do you have repeats in the survey? Are the select one questions that are not answerable inside a repeat, and do they have calculations, relevant expressions, or other configurations applied that are different to questions that do work as expected?

Can you share your XLSForm (xlsx file and media folder files) so we can take a closer look?

Have you tried the latest version of Connect and the field app, currently released version is 3.12.

Regards,

Phil.

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